Successfully demonstrates punctuality, reliability, dependability, attention to detail on a daily bases. Providing outstanding customer service, while performing administrative and clerical duties. Answer phone in a professional manner providing answers when possible and transferring calls or taking messages when needed. Greet guests in the facility and direct them appropriately. Communicate with customers, employees, and maintenance personnel to answer questions, address complaints and explain information. Maintain emotional control under stress while working with frequent interruptions. Operate office machinery, including computers, cash drawer, photocopiers, scanners and shredders. Work with Microsoft Office programs to create documents, presentations and manage communications. Maintain filing system. Request required documents and forward to the appropriate office. Complete class enrollments, corrections and cancelations. Process payments, refunds and adjustments. Assist with Daily Activity Report (DAR). Prepare medical rosters, program rosters and activity listings. Maintain appropriate confidentiality with Personally Identifiable Information (PII) and Protected Health Information (PHI) according to training and regulations. Place and monitor maintenance orders. Perform safety checks prior opening and closing the facility. Perform other duties as assigned.

Welcomed veterans and their families at medical center with a friendly greeting and direct them to their destination. Assisted with tasks assigned by the pharmacy. Instructed on use of online account and provided technical support to recover access.

Managed and updated Army Community Service (ACS) Volunteer Files in accordance to Army Regulation 608-1 Serves as the Assistant Organization Point of Contact (OPOC) for ACS Volunteers. Assisted with managing the Army Volunteer Corporation Informational tables at deployment fairs, educational fairs etc. Assisted with conduct briefings as needed and special projects, volunteer fairs etc. Assisted with preparation for classes and briefs. Performed various office tasks as needed copying, collating, filing, computer operations

Provide outstanding customer service while maximizing sales• Greeted customers and determined their needs and wants• Successfully assisted customers with product selections and purchases• Recommended merchandise based on individual requirements• Suggestive selling to increase sales• Demonstrating a talent for communicating effectively with customers from diverse backgrounds• Advised customers on utilization and care of merchandise• Assisted with the store's inventory• Trained new employees on basic customer service techniques and procedures• Receive, open and unpack inventory to include restocking display cases and tables with new merchandise• Assisted in display of merchandise and inspected merchandise for quality• Stock and replenished the selling display constantly• Opened and closed store independently• Responsible for ensuring that customer transaction are processed quickly and accurately• Managed the cash register on a daily basis• Counted the beginning and end of the day cash amount in registers to open and close

Dual vocational Education and TrainingHandling Routine clerical functions according to standard procedures or instructions. Perform a variety of document processing and record keeping tasks associated with customer accounts.• Organize and distribute correspondence or mail• Take messages, filing documents and records• Keep client and policy records organized and maintained• Transcribe data to Microsoft Access and preparing required reports• Monitor active, canceled and pending policies to maintaining accurate information and data• Corresponding with clients and agents using Microsoft Outlook to inform them of policy status and changes• Obtain missing documents from customers and companies using Microsoft Word