Tammy Gallagher Email & Phone Number

System Design and Development Promoted rapidly through increasingly responsible positions during a five-year career for a successful direct auto insurance company. Manage 12 personnel (Business Analysts, System Architects, Programmers, and Team Leads) accountable for ongoing maintenance, system design and development of billing applications supporting a $4 billion business. Managed both onsite and offshore resources. Tasks include hiring, performance appraisals, counseling or mentoring, and ongoing training of existing team members.Accountable for Systems Performance, Production Defect Monitoring, Problem Management, Change Control, System Enhancements, Compliance, and Production Support. Other duties include estimating, planning and tracking both department budget and project budgets, provide upper management with weekly status updates, resolve escalated production support issues, and interface and coordinate with other teams within the organization such as testing and operations.

Managed the development of new web applications while maintaining existing web applications. My focus was on the system development life cycle, from developing user requirements, programming, testing, QA, documentation and implementation. Provided systems support for www.blueshieldca.com, resolving any technical issues that may arise. Exceptional interpersonal and written communication skills. Languages used: Java, J2EE, EJBs, Javascript, HTML, and JSPNotable Accomplishments:Pioneered innovative team building and cross-functional management techniques to expedite workflow, simplify processes, and reduce development expenses. Created Customer Satisfaction Initiative program to identify areas of concern; implemented recommendations, significantly improving customer satisfaction.

Managed the master project schedule and overall leadership coordination between the various business units involved with the development and deployment of recently acquired web-sites into Tribune’s content distribution system (LATimes.com, Calendarlive.com, Newsday.com, Dailypress.com, OrlandoSentinel.com and Go2orlando.com). Depending on the scope of the project, I led and motivated project teams consisting of 6 – 15 individuals (developers, vendor personnel, business or super users, online editors, and system administrators). Coordinated QA and systems integration.

Utilized systems development life cycle with each deployment. Managed the master project schedule and overall leadership coordination between the various business units involved with the development and deployment of recently acquired web-sites into Tribune's content distribution system. Led and motivated project teams consisting of 6 - 15 individuals (developers, vendor personnel, business or super users, online editors, and system administrators). Coordinated QA and systems integration. These projects were developed on a UNIX platform, utilizing Java, JavaScript, JSP templates, embedded Perl, and accessed data stored in oracle tables. Coordinated post-mortem sessions to improve the project management procedures and methodologies. Work closely with end-users during the design, development, and training stages. Expert in full-cycle project planning and implementation. Skilled in applications analysis and back-office operations. Demonstrated business acumen and ability to meet budget and deadline commitments. Managed the release schedule for Retrieval Ware, a search engine, for all Tribune web-sites. Also served as the technical lead for this project, and as such, designed the initial Retrieval Ware configuration used for all sites.Managed, developed and maintained a Content Distribution System used by Tribune properties until deployed into Tribune's proprietary system. This system allowed editors to use a web interface to cut and paste various articles from their newspaper sites and store them into an oracle database. These articles are then extracted on a nightly basis and transferred to various portals such as aol.com and yahoo.com. Developed on a UNIX platform, utilizing Perl, JavaScript, HTML, korn shell scripting, and accessed data stored in oracle tables.Management of the Accrue Redbrick relational database for Insight, a comprehensive Web analysis tool designed to provide in-depth, accurate and detailed analysis of Web site logs.

Designed and implemented the New Jersey Joint Underwriters Association's automated claims processing system. Assisted in the implementation and administration of the Blue Cross / Blue Shield claims processing system for the state of Arkansas. Designed, enhanced and implemented major system modifications pertaining to EDS' claims processing system for the states of Colorado and Iowa.

Bachelor Of Science, Buisness Administration

Bs, Business Administration

Education record