Oversaw receptionist area, greeting visitors and responding to telephone requests for information for 50+ companies

•Tracked competitive intelligence using consumer and market insight tools including NetBase, BrandIndex, and Social Media•Conducted quantitative consumer research using surveys, determining product optimization opportunities

•Managed the cash register, processing the customer sales transactions •Provided excellent customer service by educating customers about the different beverage products•Successfully served 100+ customers daily in a dynamic work environment with a positive attitude

Bachelor of Arts (B.A.), Communication Studies, Suma Cum Laude

•Developed a past customer tracking model to leverage past connections•Authored articles to enhance messaging for customer network•Conducted background research on customers to prepare team members for meetings, improving strategic customer targeting

•Developed press release, tickets, and play bill for the theater production •Administered telephone and email contact with local news media and company members •Managed website content, improving overall branding and marketing for the company

•Interviewed, reported, and authored articles to promote and increase visibility of the company’s global-wide projects•Conducted competitor analysis and market comparison to recommend company branding and content enhancements •Improved company presentations to create enhanced messaging to internal and external audiences•Streamlined Microsoft SharePoint manual to create a consolidated, simple, easy training for employees•Analyzed and summarized customer survey feedback, determining potential areas of improvement and improving organizational capability