Tamara B. Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

1150 Gemini Houston Texas

I served as a Project Champion/Project Manager within the Product Services and Business Ventures Division. I was responsible for leading multiple projects utilizing both the Greenbelt Six Sigma and PMI methodology. Coordinated development to ensure specifications are met from conception to implementation.Liason between Business and I.T. Responsible for leading system enhancements and system issue resolution utilizing Six Sigma Greenbelt and Project Management methodolgy. Strong collaboration with Business Units to determine best solution for any existing system issues.* Strong collaboration with the Business Unit Management Team on the ATS Modernization roadmap.* Coordinated multiple projects and system enhancements to ensure proper execution based on the company and division objectives.* Elicited requirements through various methods (interviews, observations, surveys, process, etc.).* Coordinated UAT sessions.* Collaborated with I.T. to determine optimal system solutions.* Ensured software training was developed and delivered.* Ensured software procedures were developed and published.

Responsible for development and implementation of TSS Divisional projects/enhancements. Coordinate project activities from conception to implementation. Coordinate projects/enhancements to ensure proper execution based on Division & Company goals and objectives. Liaison between Business Unit and I.T. Team. Collaborate with Division Marketing for any internal/external marketing communications for TSS Division. * Requirements documentation; requirements elicitation through multiple methods (interviews, observations, brainstorming sessions, etc.)* Document test cases.* Perform UAT as needed.* Support deployment with I.T. Team.* Field questions from Business Unit during deployment.* Heavily involved in multiple projects in different facets.

Processed all general customer service requests. Proven ability to handle large volume calls in a professional and courteous manner. Proven excellent communication, interpersonal, and organizational skills. Interacted efficiently with business customers, providing information and resolving critical problems. Solved customer problems and assured satisfaction. Researched requests, checked availability, and, if necessary, recommended alternative products. Researched new and followed up on existing disputes and problems. Resolved billing questions and disputes, initiated customer calls, and performed data entry.* Promoted to Supervisor, Crew Accommodations after 1 1/2 years service.* Trained all new employees in booking hotel accommodations.

Continually reviewed, updated and coordinated improvement of TSS Division procedures related to all Teams and/or processes. Oversaw and managed the storage of TSS Divisional procedures. Worked cross-functionally with multiple departments to ensure all procedures are accurate and updated in a timely manner to support any new system deployments. * Planned, documented and implemented departmental practices and procedures for the TSS Division.* Collected procedural information through multiple methods such as reviewing process maps, observations and interviews through various SMEs.* Organized and secured Management approval of the TSS procedures prior to publication.* Identify procedural gaps and escalated to Management team and assisted in resolution.