Tamara P. Email & Phone Number

I specialize in crystalizing EHR implementation clinical clarity.For the last 8 of the 14 years at my current company, I have excelled at equipping healthcare personnel to conquer the full implementation lifecycle of a new EHR system at the clinic level by simplifying the unfamiliar. I have collaborated with cross-functional teams in the planning, training, and support during the pre, post, and active EHR implementation process for over 700 clinics by keeping the focus on the people within them.My best experience helping a healthcare provider clinic convert to an EHR was when a toddler and their parents came to the clinic and had very little time for their appointment. The toddler was very unsure and you could see the uncertainty on the parents' faces. Being able to swiftly "at-the-elbow" step the front desk administrator through getting the family from check-in to delivery of their much-needed item and seeing the relief wash over not only the mother's face but also the administrator's face made the very hectic, fast-paced day worth it.The most challenging experience helping another healthcare provider clinic convert to an EHR was when I was sent to be the 1-on-1 support for an incredibly busy clinician who was actively refusing and boycotting the new system, much to his front desk administrators' and regional leadership's frustration. Since the clinic's workflow was effectively fractured, I found ways to customize the workflow as closely as I could to entice the clinician and illuminate all the ways the new system made their workflow easier and helped the front desk quicken patient check-in and check-out to give them some time back. My ability to give them personal consultation and break down each part of the process and give them their "Why" for each step, helped ease the unfamiliar change to make it more digestible for them, and dissolved every objection.EXPERTISE:Liaison between IT and end-user staff utilizing both business and technical experienceTraveled to clinics for pre-implementation training and during clinic implementation SME as well as produced remote webinarsDeveloped and managed documentation related to implementation, training, and support processOwned role of primary contact for multiple regions during implementation lifecycleTracked and reported post-implementation workflow updates and support callsI am able to help healthcare clinics and companies who are searching for an EHR implementation specialist with an empathetic coaching style with strength in clear knowledge transfer, email me at pickensltamara@gmail.com

Listed skills include Sustainability, Strategic Planning, and Project Management.