Tamara St. Romain Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

AT&T Business: Public Sector, Healthcare, and FirstNet (EIS Governance)Technology Associate Director responsible for providing strategic Leadership Oversight and Direction in scaling and maturing the Enterprise Infrastructure Systems (EIS) Governance Program enabling Federal and Government Agencies to seamlessly deliver on their mission while providing an integrated path for Federal and Network Modernization.Enterprise Infrastructure Solutions (EIS) Transformation – Responsible for End-To-End Success Transition of $10B Public Sector Federal Government Contract for ~82 Federal Government Agencies with over 300K orders.

Greater Atlanta Area

AT&T Business: Customer Service & Operations Technology Associate Director responsible for leading operational transformation and strategy development for the Public Sector Support Organization, including post-sales support for Networx to Enterprise Infrastructure Solutions (EIS) Transformation for unique Federal Government Contract functions, including ordering, delivery, notices, service assurance, and task order support.• Led the design and execution of major cross-functional business transformation projects to elevate business performance, profit optimization, and growth opportunities • Partnered with AT&T Lean-Agile Center of Excellence to successfully conduct a business transformation initiative which accounted for a 55% increase in productivity gains ▪ Supervised and directed a team of Senior Technical Business Analysis by coaching them through the development and delivery of IT System & Tooling Programs/Projects improving EIS Platform Quality and profitability▪ Maintained the Public Sector and Wholesale Operations Portfolio through the Capital Planning Budget Process by identifying key KPIs metrics that ensure continuous delivery and strategy execution, ensuring positive ROI and alignment with Company Goals, Vision, and Roadmap.

Greater Atlanta Area

Certified SAFe 4 Scrum Master (SSM) and Certified SAFe 4 Product Owner/Product Manager (POPM). Pillar Portfolio Manager/Trusted Advisor to Pillar Lead & Clients for the Sales Excellence Transformation Roadmap revolutionizing Sales Operations, Global Sales & Solutioning Operations, and Public Sector Solutioning & Operations to deliver best in class customer experience, revenue growth, and operational excellence. Identified opportunities to streamline selling and solutioning experience from 40% to 18% selling time to produce revenue acceleration and revenue growthMaintained the Sales Excellence Pillar Roadmap timeline of innovation initiatives through the Transformation Governance Process (Project Ideation through Realize)Managed program-level execution of benefits and health of transformative initiatives through sizing and building detailed execution plans, driving impact against KPIs, and tracking progress and health on regular cadence.

Greater Atlanta Area

Project Manager for the Six Sigma Corporate Functions Roadmap collaborating with Sr. Process Consultants and Executive Sponsors to ensure Six Sigma projects are strategically aligned. Implemented process improvement projects for Enterprise HR & Finance initiatives for corporate shared services by mapping out current state processes, verifying gaps, and designing future state processes to close the gaps resulting in time/cost savingsManaged tactical & strategic projects throughout the company’s ecosystem to deliver incremental revenue, cost/expense reductions, and working capital optimization

Greater Atlanta Area

Program Lead for the $25.2M Customer Care Execution Roadmap for client sponsors and client project managers through the Capital Planning process, providing end to end budgetary oversight and forecasting for organizational portfolios to maximize shareholder value and drive organizational priorities. Managed Project Management functional scope and schedule requiring budgeting and resourcing input across all channels Delivered superior cost structure and aligned capital funding by leading customer, vendors, & internal project team in analyzing tradeoffs to create project plans saving $5M YTD in DBS Claims Reporting for the CARE Portfolio Streamlined the Capital Planning Authorization Document which served as the official document for the Capital Planning Process, Standards, Steps, and Flow in a streamlined format which reduced process time between Business Clients and PMO Teams

Greater Atlanta Area

Program Oversight for the Mobility and Business Solutions Customer Experience Roadmap which includes end to end management of projects focused on program management, merger & acquisitions, strategic project planning, identifying and resolving pain points via cross-collaboration, and maintaining Net Promoter Score Valuation Model for Executive Leadership Review. Ensuring flawless execution of projects on-time, within scope and within budget. Managed a $2.5M project to develop and maintain a standard database that served as the official intake repository for $1B CX Portfolio enabling cross-collaboration across the ecosystem to identify and mitigate project risk Implemented and managed a $100M portfolio of projects by delivering project scope and objectives that activated a universal authentication process which migrated 70M login credential to a new optimized platform during the AT&T/DIRECTV merger allowing seamless authentication for 1.2B successful logins Lead merger initiatives to streamline the order magnitude estimation process to a more accurate model driven estimate while ensuring accurate and actionable metrics and project performance reporting to C-Suite Executives

Greater Atlanta Area

Program Lead for ABS Customer Care Organization implementing the project launch of Small Business Smart Business Suite Programs from initiation through delivery. Perform project management activities with cross-functional teams to support multiple project enhancements throughout the sales and product development processes. Lead project launch and migration of 317M customers onto Small Business Smart Business Suite Platform Developed the Production Order Taskforce team utilizing analytical skills to collaborate with internal network teams and third parties/vendors to identify and mitigate project risk which reduced cycle times by 1.5 business days Set standards, processes, and best practices to manage project intake

Greater Atlanta Area

Operations Manager facilitating resolution of Regulatory complaints levied by Consumer Office of the President, FCC, PSC, Better Business Bureau, and Attorney General. Developed efficient performance metrics and effective communication with customers and Senior Executives. Directly managed a team of 21+ unionized Customer Service Advocates who successfully investigated and resolved AT&T Wireline Customer Complaints Streamlined AT&T / DISH Network Service Recovery Team processes resulting in reduced cycle time by 2 business days on customer complaint resolution