Tamara Umberhandt, Ncp, Aap Email & Phone Number

Cornelia, Ga, Us

Bloomington, Mn

Supervises a team of six Operations Support staff. Assists and conducts bank conversions and UAT testing Develops and maintains documentation on UNET, UNETexchange (UBB’s image exchange network), OFAC and U.are.U for customers internally and externally. Assists with product demonstrations. Assists customers with training and product utilization, answers incoming calls and/or requests, troubleshoots, solves problems and provides resolution to supported users or other team members within the contracted scope of support for each client. Reconciles/researches/tracks outstanding check/ACH files and adjustments, and prepares entriesto DDA accounts as needed. Handles respondent institution DDA account inquiries. Investigates questions in regard to accountpostings & procedures. Enters a variety of information to respondent institution accounts in an accurate manner to meet established deadlines. Uploads and verifies file transfers to and from various sources and conducts check/ACH file format testing for various processors. Processing (ACH/LDRIN/Adjustments/Cash Orders) Participates in after hours on-call rotation as needed.

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

Minnesota

Serve as back office technical support for customers and fellow employees for online banking and cash management products; complete set-up and maintenance for online banking and cash management products; review daily, weekly, and monthly operations reports; create and distribute reports for business customers; prepare and mail customer correspondence letters; review documents for accuracy and file accordingly.

Multiple

Serve as backup to branch manager and district manager; maintain inventory (shipping and receiving); accounts payables and receivables; customer service; account research; inside sales; collections; branch and technical support; manage daily cash drawer and bank deposits; act as dispatch for drivers; maintain records for retention purposes, train new personnel, implement safety regulations set by OSHA, DOT, and Airgas policy; maintain files for audit purposes; conduct safety training and site inspections; hold safety committee meetings to develop and promote safety initiatives; maintain truck and forklift maintenance files and driver/non-DOT employee files.

Fayetteville, North Carolina

Managed personal drawer of $50,000; processed deposits, withdrawals, and transfers for customers; reviewed documents for accuracy and filed accordingly.

Toccoa, Georgia

Served as back office technical support for customers and fellow employees (i.e. account research, balance inquiries, product explanation); completed set-up and maintenance for online banking and cash management products; processed account fraud disputes, NSF items, and ACH exceptions; reviewed reports and created end-of-month statistics reports for board of directors; provided expert online account/bill pay technical support; served as back-up receptionist; processed returned mail; prepared customer letters; reviewed documents for accuracy and filed accordingly.

Toccoa, Georgia

Supervised 4-5 employees; managed bank vault of $500,000 and personal drawer of $20,000; processed deposits, withdrawals, and transfers for customers; reviewed documents for accuracy and filed accordingly; trained new tellers; prepared weekly work schedule for employees.

Toccoa, Georgia, United States