Tamas Biro Email & Phone Number

Hungary

• Maintaining transformation program’s resource management governance & framework• Planning resource needs and controlling resource demand• Monitoring resources and providing regular feedback/reports to the management• Standard Operating Procedure creation about Resource Management for the whole organisation• Leading the implementation of new project & resource management tool (Smartsheet)• Managing contract extension of contractors and fixed term employees• Regular discussion with HRBP and external partners about ongoing recruitments

Hungary

• Being the first point of contact of 3 major units (~1.700 people) in every resource related question and participating in Senior Management Meetings• Representing the units’ resourcing queries on weekly HR/Finance Board meeting• Driving and keeping on track the supported teams’ TLR/TLC targets• Regularly providing Attrition Trend, Financial Analysis, Demand & Supply forecast and making recommendations about the risk & opportunities and required actions• Involved in early discussion with HR Business Partners about major programmes, offshoring activities, leavers schemes and in the planning of the execution

Debrecen

• Responsible for the utilization and performance report of the delivery managers and project managers • Complex data analysis• Holding monthly meetings with team managers• Identifying business improvement areas and proposing solutions for them• Business case writing

Debrecen

• Acting as a single point of contact between the project team and regional operation centres in the Global Cisco IPT Transformation Programme • Mentoring and training up junior and new colleagues• Conducting job interviews• Acting as an Operational Continuous Improvement Lead• Selected by senior managerment to participate in the Local Talent Programme

Debrecen

• Completing change requests and resolving issues• Involved as a key player in work transition• Creating documentation of the new processes and systems we are taking over• Implementing new initiatives• Ensuring all administrative and database records are entered and updated correctly• Providing prompt and accurate information on individuals performance

Debrecen

• Completing change requests• Managing incident tickets and resolving smaller issues• Handling incoming calls and emails• Proactively contacting and escalating vendors• Holding online training to end users