Tamara Collins Email & Phone Number

Centennial, Colorado, United States

Denver, Colorado, United States

Greenville, Texas, United States

Inbound call center support for iOS devices and mac

Plano, Texas

• Responsible for assisting end-users with troubleshooting technical issues related to software, hardware, networking and mobile device management. • Assisted end-users remotely and deskside to ensure timely resolution.• Supported Microsoft Windows Server 2008 and 2016.• Managed Active Directory, to include password resets, adding and removing users, administering permission levels, and managing Group Policy. • Utilized Amazon Web Services to deploy URL’s and manage content. • Worked with Google API to allow communication with Google Services and their integration to other services, such as Search, Gmail, Translate and Google Maps.• Responsible for assigning inventory and Asset Management for all employees. • Supported end-users with mobile device management, to include Apple, Android and Windows devices.

San Marcos Texas

• teleNetwork provides cross-train tenured agents to support multiple channels/services (care, billing, tech support, chat, email or video) for the optimal customer experience – offering the following services: Customer Care, Technical Support, Premium Services Support, Business Services and Solutions, Managed Service Operations (MSO) and Outbound Support Specialists (OSS).• Wrote training materials for softs skills relating to technical support and customer service. • As a Technical Support Agent, responsible for call center diagnostics and remote repairs for software, hardware, and network related issues. Supported a wide variety of clients, up to 16 at a time, such as Frontier Communications, Texas.gov (DEA, FBI, etc.), Century Link, and many others.

Dallas/Fort Worth Area

• Provided complete technical support for all end-users within the organization, to include remote/phone support as well as deskside client/end-user support. • Responsible for troubleshooting software, hardware, and network related issue. • Maintained a variety of Operating Systems, from a Microsoft DOS based LAN, up to Windows 7. • Provided break/fix support for all hardware related issues: laptops, desktops, monitors, keyboards, mice, printers, etc.• Managed all network systems and performed documentation and administrative duties to document work. • Managed all end-users through Active Directory, adding and removing users, resetting passwords, setting permission levels, setting up and managing Group Policy, etc.

• Educated people with various types of disabilities to use various devices ranging from computers to everyday house hold appliances. • Taught social skills and basic life skills.