•Supervise subordinates & verify all operational functions related to trade finance, fund transfers & cheques collection.•Ensure provide excellence operational advices & services to exceed customer expectations. •Follow up with other operation departments to resolve any customer inquiry / complaint with in agreed TAT. •Be attentive to any possible frauds and risks & perform necessary actions for customers & stakeholders.•Offer alternative online channels to our existing customers to process trade finance transaction instead of regular ones to facilitate the daily workflow & increase their dependence on our provided services.•Increase number of trade finance customers & volume of transactions by promote our up to date services benefits to the prospect new customers to deal with our organization.

•Preform operational functions related to trade finance, fund transfers & cheque collection.•Ensure provide excellence operational services to exceed customer expectations. •Follow up with other operation departments to resolve any customer inquiry / complaint with in agreed TAT. •Offer new products & services that might be suitable to our customers & try attract new to bank customers

•Achieve branch’s targets related to unsecured loans & credit cards.•Performed all operational functions related to LGs (issue, amend, cancel) with agreed TAT.•Performed follow up process for pass due reports for both of secured, unsecured loans & credit cards.