Crm Manager
CurrentMain Responsibilities:Strategising and planning campaigns for new product launches. Increased revenue by 26% YOY during Black Friday and Cyber Monday by creating customer profiles.Managing, collaborating and liaising with creative teams and senior stakeholders. Acquiring qualitative data to create customer profiles for enhanced segmentation. Creation and development of complex automated flows to optimise customer journeys and to meet engagement goals.Analysing and aligning customer data to influence strategy and conceptualising a tailored global approach. Effective stakeholder management to ensure all teams are aligned.Email personalisation and A/B testing for both campaigns and automated flows.