Tami Counts Email & Phone Number

Veldhoven, Nl

San Francisco, Ca, Us

Led the user experience of a complex enterprise tool used by partners and clients all over the world to build mobile apps by crafting wireframes, user flows, and high fidelity prototypes.Proven success designing mobile experiences for BNYM, BP, Delta, FannieMae, JPMC, Wells Fargo and more including gathering requirements, design prototypes and presenting user workflows back to the high level executives for approval. Spearheaded implementing user research methods including, creating personas, journey mapping, gathering and evaluation of customer feedback, usability testing, and surveys.Guided the designs of a jr. designer and engineers working offshore and managed documentation writer by planning out assigned tasks, proof reading the work.

Working solely from referrals on a variety of User Experience projects for both mobile and online software applications.Contracts Include: PowWow - UX Design, Mobile AppsAugust 2011- March 2015 (various contracts renewed several times)InsideVault - UX Designer, Saas Online ApplicationJanuary 2015 - February 2015Renaissance Learning - UX Designer, Online ApplicationAugust 2013 - June 2014, July 2015Agari - UX Designer, Saas Online ApplicationMay - December 2013 BarkLink - UX Designer, Web Application2012 - 2013 (4 month contract)Kana - UX Designer, Saas Web ApplicationFeb 2009 - July 2012 (various contracts renewed several times, see below) Green Sofa - UX Designer, iPad application2012 (2 month contract)Tangible UX - Visual DesignerApril 2011 - October 2012 - Intuit (2 months) Intranet Site - Netflix (8 months) see below for details - Apptera (2 months) Android Application - Wisegate (1 month) Online ApplicationWeb Design and Wordpress set up for multiple independently small owned companies2008 - 2011

Wisconsin Rapids, Wi, Us

Participated in cross-functional design workshops to build out the resulting visual and interaction designs for a complex online application targeted to 3rd - 12th grade teachers working in the classroom. Conducted assessments and developed corporate design pattern library and style guide.

Led design of a SaaS email security application involving new tools and major enhancements. Started from white board sessions with product team to wireframes to high fidelity prototype including usability testing within an Agile lean UX iterative process.

Los Gatos, Ca, Us

Brought in as part of a team from Tangible UX to build an internal customer support tool for use by Netflix agents. Developed a detailed set of mockups every type of screen needed including an extensive set of icons. I also delivered a specifications document and style guide along with the finalized mockups.The team as a whole was called back twice for continuing work.

Santa Clara, Ca, Us

Called in by prior co-workers to help out on a new complex feature for their next generation of Customer Service Resolution software, stayed for several more months to fill in for a designer's maternity leave. Working together with product managers and engineers to develop the user functionality, icons, prototypes for numerous features in their Service Experience Manager, a Wavemaker based application. Performed in-depth usability assessment and developed design patterns library on United States Postal Service project. Other services contracts included British Sky Broadcasting, Sears, Xerox and Priceline.

Us

Enhanced and developed user interface of online SaaS enterprise application involving hundreds of screens. Collaborated on a cross-functional team involving engineering, product marketing and QA. Responsible for complete product look and feel.Developed and documented product user interface standards and guidelines to ensure better consistency throughout the screens. Hired and managed a design intern, overseeing all aspects of their work and designs.

Santa Clara, California, Us

Enhanced web presence for this leading chip processor manufacturer by planning and managing integral design projects.Developed user interface and designed layout for the new administrative tools section of an Intel Capital extranet site. Wrote internal documentation including style guide and 'use case' manual.Designed and developed first-generation website for Intel's new business unit, Photonics. Carefully structured header graphics and layout in alignment with navigation standards.

Helped boost 'unique visitor' count to one million by designing, writing headline copy and producing hundreds of innovative online banners ads.Designed a variety of print materials, including open house invitations, brochures, and ad slicks.

Took over the corporate web design project from outside vendor and reworked mock-up to match existing marketing collateral. Reorganized portfolio section, and streamlined overall functionality.Provided art direction on photo shoots and designed layout of newspaper and retail advertisements for clients such as Parrot Cellular and American Wireless.

Mountain View, California, Us

Recruited by Art Director after demonstrating design expertise during a four-week administrative contract with this leading financial software developer. Hired permanently into a tailored Creative Services position, after eight-months.Designed intranet site, web banners, brochures, booklets, logos, and book covers.Managed and scheduled precursory information on all projects for a four-person internal design department. Interfaced with marketing staff and project managers in several divisions.

Contributed to high-profile jobs such as project redesign for Fortune and Today's Homeowner magazines, special issues of Time-Asia and Time-Europe, and title art for the motion picture, Michael.

Bachelor'S Degree, Graphic Design

Associate'S Degree, Advertising, Design And Production. Photography

Springboard Program, Web Design