Tamika Wright Email & Phone Number

Boston, Massachusetts, United States

Establishing a process for making new data available to stakeholders and communicating timelines and availability.

Boston, Massachusetts

• Works closely with the operating departments of the Authority to document and track accidents and incidents, perform night and weekend Safety Duty Response in rotation with other Safety staff
• Reports safety/security-critical data to oversight agencies such as; the Massachusetts Department of Public Utilities (DPU), Federal Transit Authority (FTA), and the National Transit Database (NTD).
• Conduct safety audits/inspections of active and inactive MBTA construction sites and ensure safe work practices across all projects, throughout all phases
• Alert appropriate authoritative figures of safety concerns and recommend corrective actions to mitigate hazards
• Oversee 40+ assigned construction projects and attend progress, safety, and quality control meetings
• Assist with project teams and field personnel in coordination of construction activities with a strong priority on safety

Greater Boston Area

Greater Boston Area

• Responsible for training and supporting Operations personnel and end users as part of the HASTUS software implementation for the MBTA Workforce Modernization Program
• Created materials for future training
• Developed and executed training programs for training new and existing WMP software end-users
• Performed testing of data for quality assurance with the information provided through software and actuals
• Created technical documentation for HASTUS end-users.
• Coordinated end-user training for employees from multiple areas / divisions.

Milford

• Acted as a liaison, provide product and services information, and resolved any emerging problems
• Acted as consultant for sales team for strategic planning and project implementation
• Worked with the quality team to document issues, highlight trends, and work towards resolutions
• Responsible for developing customer relationships that promote retention, loyalty and potential upsell/cross sell opportunities
• Basic accounting
• Provided some technical support

• Logistics; scheduled workflow with the NGL courier service to coordinate the retrieval of customer’s products.
• Arranged for the shipment of replacement units to customers.
• Provided product support to sales representatives and customers.
• Processed orders for complimentary refurbished units for the hospitals and processed returns of outdated models.
• Processed transactions and updated service activities in Oracle.
• Followed up with customers to make sure they received the refurbished units and that they were functioning properly.

Marlborough, Massachusetts, United States

• Provided Store and End User Support, assisting customers in the use of the ECRM tool. Used Service Now ticketing system to dispatch technicians
• Performed AV/ Camera setups remotely assisting technician
• Created materials for future training.
• Recorded end user issues into Service now; maintained and created support documentation to assist in information sharing within the team.
• Cross-trained to assist in all roles of the service desk.
• Provided technical support for third party hardware installers by logging in remotely and documenting results of repairs through softwareHardware/Software:Security Desk, Oracle PeopleSoft, Microsoft Word, Microsoft.

Westborough

Assisted mutual fund shareholders, broker/dealers, and fund companies with inquiries & transactions while maintaining productivity and quality to ensure customer satisfactionDuties include; quality control, preventing gain/loss by processing financial transactions in a timely manner, Edits basic reports or correspondence, Coordinates data preparation.

Westborough

Assisted customers via telephone with inquiries, credit card payments, and sales. Provided exemplary customer service and helped meet company goals.

Southborough

Provided legendary service to guests by providing hand crafted drinks made to order, and a friendly atmosphere while properly deploying fellow partners to efficiently complete tasks and ensure a successful shift. Responsibilities included basic accounting and cash handling.

Bachelor'S Degree, Mechatronics

Design, develop, test, and integrate mechatronic systems for a variety of industries, including aerospace, automotive, and medical fields..

Business Administration And Management, General

Business Administration

Education record

Activities and Societies: Junior Achievement, Track and Field