Tamiris Silva Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

• Provided technical support with Motorola radio systems, network troubleshooting, cabling, audio repairs and hardware maintenance/replacement for public sector entities including Queensland Police Service and Ambulance.• Enhanced hardware and upgraded software on Juniper networking devices, including routers switches, and firewalls to state NSW.• Managed and maintained the service desk ticketing system to ensure timely and accurate reporting to customers as per contractual requirements.• Proactively identify areas for improvement and implement strategies to enhance service quality and deliver best practices.• Enhance oversight and maintenance of operational processes, disciplines, and escalation procedures internally and externally to ensure compliant and efficient customer service.• Travelled to customer sites and remote locations to undertake operational technical resolutions.

New South Wales, Australia

• Conducted tests in Android Studio using Cucumber and Express frameworks to validate the functionality and performance of the app.• Configured the app on Linux systems ensuring proper setup and compatibility for deployment.• Implemented Jenkins integration for automated build and deployment processes streamlining the development workflow.• Developed a custom script to enable the app to run seamlessly on the Linux platform.• Collaborated with the testing team to perform thorough testing and ensure the app's stability and reliability.• Updated and managed data in the Transportation Management System ensuring accuracy and consistency.• Integrated JIRA with various development and collaboration tools including Confluence and Bitbucket. • Knowledge of the JIRAs plugin add-on ecosystem allowing me to enhance its functionality and integrate it with other tools or systems.

New South Wales, Australia

• Troubleshoot and resolved server software, application and systems issues. Providing timely updates and maintaining a professional approach to customer communication.• Investigate and analysed incidents raised by the clients ensuring prompt closure of requests with detailed resolution information.• Monitored project progress to identify risks and implement mitigation strategies to minimize potential disruptions.• Migrated a large-scale telecommunications project across all states in Australia focusing on microwave topology analysis, systems integration, Firmware Upgrade and data upgrade to 5G, technology.• Developed and delivered comprehensive project documentation, including project plans, technicalspecifications, and progress reports, ensuring effective communication and knowledge transfer within theorganization.• Requested materials for the antenna system, including antennas, connectors, cables, mounting hardware, and any additional components, ensured timely delivery of materials and coordinated with relevant stakeholders to facilitate smooth integration and installation of the antenna system.• Prepared regular project status reports including updates on milestones, budget and resource allocation for presentation to senior management.

Sydney, New South Wales, Australia

• Architected the ERP in Manufacture. It also included developers, workflow and SQL Server database with a WEB environment focused on the cloud (AWS). • Developed website https://www.walkerpanels.com.au on platforms CMS, PHP, WP, MySQL and JavaScript.• Included template to blog plugin for indexing, functioning, image, optimization, security, enable SSL.• Indexing pages with SEO optimizations and Google ADS applications.• Created the full lifecycle of software development for this project.• Created and executed test scripts/cases including API and Plugins.• Installed WP and cPanel on the customer Sever.• Provided technical support and regular updates for Cloud Sever AWS.

São Paulo, Brazil

• Identified design and analysis of business processes, implemented Systems ERP in Manufacturing, Finance, Production, Supply chain, and logistics.• Accountable for analyzing the performance of deployed systems, reassessing routines, manuals, and working methods, assuring that they serve the user, suggested a more effective work method.• Provided technical support and construction administration in each phase of the project life cycle.• Identified and assessing project risks and applying proper responses.• Achieved a high level of approval on delivered projects.• Implemented several internal improvement processes in Finance, Manufacturing, Production, Supply Chain, logistics, and billing areas, optimised time with productivity gain.• Integration and creation of materials between Manufacturing and Finance identified a discrepancy in the stock input and output created a business case and presented it to the leadership team.• Analysed, evaluated, and developed information systems, using appropriate methodology and procedures for implementation. As a result, we obtained the rationalization and automation of processes and worked routines in several departments of the company.• Solid knowledge of key financial and accounting processes in SAP, such as month-end Closing procedures, Accounts Receivable, Accounts Payable, Banking Reconciliation, Chart of Account Maintenance, Planning, Forecasting, Financial Reporting, General Ledger, Profit Centre and Cost Centre Accounting.• End to End SAP MM/FI and Totvs implementations including TUT and UAT.• Experienced in excellent customer service, providing accurate and detailed information, keeping the client’s satisfaction level high.• Remote Consulting for 1 year in ERP Finance Accounts Receivable(AR), Accounts Payable(AP), Maintenance chart of accounts, Income Statement and Planning & forecasting.

São Paulo, Brazil

• Performed project execution management to finish products on time and under budget.• Tracked project progress and quality of project deliverables.• Communicated effectively with stakeholders and team members to identify key expectations for projects.• Improved project planning implementation, worked in Supply Chain, Finance, Tax, and billing.• Offered support in the Agribusiness system for the services billing, tax, accounting.• Participate in all phases of the product development lifecycle, including the analysis, design, test, integration, and implementation of products and services.• Migrated software version, generating positive impact and improvement of all processes and timing related to the ERP system activities.• Demonstrated understanding of main-stream relational database systems (Oracle, SQL Server, Windows Server).• High sense of organisation, for documentation, processes, and activities, that results in better visibility for the entire team, which allows me to contribute to building organizational effectiveness.

São Paulo, Brazil

• Managed a large ERP system project, ensuring the maintenance of the entire system at a cost of over $1 million.• Architected, Customized, and Migrated ERP system for automatic processing of data files and Integrated API project. • Studied, researched, developed, and improved database projects to promote the best use of resources. As a result, obtained better visibility and data access for the entire work team. • Promoted to the Process and Project Analyst position. Soon after, I was invited to take the Project Lead position, achieving the goals set by the company in all projects I participated in. • Implemented a new database to manage all materials improved stock control a 95% reduction in stock value and a 90% decrease in duplicate material purchases.• Integrated ERP system for processes Contactless Payments, Retail Tracker, Data Manager Collector, Shipment Warehouse Enhancer and Inventory Management System.• Contributed to internal improvement processes and security procedures, participated in audits of Visa Card and MasterCard and ensured credit operations.

Chicago, Illinois, United States

• Created management improvement process mapping, adherence, contingency plan, contributing efficiently to all specific developments. • Optimised drafting processes introducing more effective drawing tools and techniques to the company. • Conducted Security and process improvements for the main banks in Brazil worked with a Cobol Language and Linux.• Developed successful projects with the Data Centre, worked in Data security development of Data transmission encryption and database structure.• Worked efficiently in the analysis and data processing areas. Invited to participate in projects where I worked with database administration for the banking industry, developed improvements, identified problems, offered efficient solutions.• Conducted audits to ensure operational standards and safety procedures, resulting in PCI Security Card's Certification (VISA, ELO, and MASTERCARD), Certification ISO 9001:2008 and 9001:2010.• Provided of secure personalised digital and physical cards, documents, cheques and solutions for major government ,banking, insurance, health fund, education and utilities customers.• Managed the corporations enterprise resource planning ERP system and associated business systems for North America, the ERP system forms in the production and inventory management process required to meet same day and next day contractual delivery SLA's based on the input of high volumes of secure end customer data.• Showed great ability to work as a team and contributed to the professional development of new interns.