Tammy B. Email and Phone Number

In my 17+ years with The Image Group, I’ve advanced from Customer Service to Account Executive, managing the full lifecycle of promotional product orders and driving significant revenue growth. Key responsibilities and achievements include:Managing over $1M in annual custom sales orders for three consecutive years, ensuring timely product delivery and customer satisfaction.Supporting the complete order lifecycle—from idea generation and product development to final delivery—while collaborating with suppliers, clients, and freight vendors to meet deadlines and expectations.Creating and presenting tailored product collections that resonate with target audiences and align with clients’ business goals.Delivering impactful business proposals that boost brand recognition, adhering to safety and compliance guidelines.Leading contract negotiations, preparing competitive quotes, and securing new business while building and maintaining long-term relationships with key clients.Engaging stakeholders to manage expectations, identify risks, and proactively resolve issues, ensuring smooth project execution.Representing the company at trade shows and industry events, strengthening client relationships, building new business opportunities, and staying ahead of market trends.Building trust and satisfaction with clients through proactive problem-solving, ensuring repeat business and long-term customer loyalty.Collaborating with suppliers to develop product mock-ups and coordinate the approval process for designs, pricing, and timelines.Providing detailed market insights and regular reports to senior management, helping inform strategic decisions based on customer feedback and competitive activities.Throughout my tenure, I’ve demonstrated a strong ability to balance customer needs with business objectives, while maintaining an innovative approach to sales, customer service, and relationship management.