 Provide program management support, governance operations, and technical support for the Clinical Management Teams, Clinical Support Services, and Clinical Community Sub-working groups for the DHA/J3 (Operations) Provide program coordination of governance group activities, such as meeting facilitation and deliverable execution  Provide agenda development, request/coordinate speaker briefing slides, draft/distribute meeting minutes Create and maintain distro lists

 Provide project coordination support to SPAWAR in support for the migration of medical systems and devices from the Service-managed networks to the DHA-managed Medical Community of Interest (Med-COI) enclave at over 120 military medical treatment facilities. Develop process documentation for migration of devices/systems to include site tracker/schedule, event checklist, risk/issue documentation, device matrix Track project status and schedules Facilitate and lead site meetings, teleconferences, and web conferences Coordinate with vendors and customers to meet goals and timelines Prepare, distribute, and revise meeting agendas/minutes Track/Coordinate network changes, ports, protocols, and servers (PPS) and B2B questionnaires

 Assess patient needs to implement an effective plan of care while serving as a liaison between patients, physicians, and family members. Administer skilled nursing care, including medication management, g-tube/trach maintenance, and wound care. Educate patients, caregivers, and family members on medical diagnosis, disease progression, and care techniques. Report changes in patient condition and status, relaying information to the physician. Document interdisciplinary communications and case conference data.

 Assisted individuals in accessing screening and treatment services for the Colorectal, Breast and Cervical Cancer Screening Programs Conducted client intakes and determined program eligibility Scheduled appointments  Provided case management and follow up Verified and authorized bills for payment Reported requirements to CRF/CPEST

 Key player in acquisition of Asbury Home Services to Interim Healthcare Facilitated all phases of acquisition including data collection and analysis, implementation of electronic health records, safety and security of information systems, policies and procedures and developed pricing structure. Provided leadership and direction for daily operations of a home service agency, ensuring compliance with OHCQ and COMAR regulations and guidelines. Supervised 50+ caregivers, 2 registered nurses, and office personnel, providing ongoing coaching and mentorship. Provided leadership and training on concepts and principles relating to HIPPA compliance including legal control, ethical conduct, and regulatory environments within the facility. Enforced best practices needed to promote and support data security, patient confidentiality, and regulatory requirements. Analyzed effective use of patient care technologies, communication systems and information systems. Conducted competency testing and delivered 90-day/annual performance reviews. Collaborated with senior leadership, contributing to strategic planning, policy/procedure development, and quality improvement initiatives. Oversaw budget planning and development, including funds allocation and cost estimation. Sourced and selected new employees, facilitating disciplinary actions and terminations as needed. Monitored quality assurance measures, performing monthly and quarterly audits, including program status reports.

 Partnered with the Director to organize and lead the home service agency clinical programs and client care. Supervised 50+ caregivers, providing clinical oversight and ensuring compliance with regulations. Selected, hired, and counseled staff members, conducting supervisory visits, and delivering 90-day/annual evaluations. Provided medication administration, wound care, and case management services. Conducted clinical assessments and documentation to develop an effective care plan. Educated clients and family members on medical conditions and care techniques. Partnered with hospice personnel to provide care for terminally ill clients. Played an integral role in devising and implementing forms, policies, and procedures to streamline operations and enhance the client experience. Coordinated the agency’s quality assurance program, which included analysis of overall program health on a monthly and quarterly basis. Maintained a well-trained workforce by instructing staff during on-boarding as well as in-services. Attended Financial Care Navigation, Care Navigation, and safety meetings as well as Dementia Education workgroups

 Provided compassionate in-home medical care and medication management to diverse patients, performing new client, 90-day, and significant change assessments for a client base of 80+. Documented and charted notes, including medication administration records (MAR) and treatment administration records (TAR). Tested employee skills and audited charts/caregiver notes, delivering annual performance evaluations. Established and implemented policies and procedures, ensuring caregiver compliance

Guest Relations Associate 6/2007 – 5/2015  Greeted hospital visitors and performed a quick registration for patients seeking medical attention in the ER. Operated switchboard and paging system, forwarding calls to the appropriate department or individual. Prioritized incoming red phone calls as well as hospital code processes and procedures, facilitating a rapid response to patient emergencies.Patient Advocate 8/2002 – 6/2007  Visited the inpatient population daily, providing exceptional service and hospitality to patients and visitors. Identified areas of concern and addressed complaints, ensuring a satisfactory resolution. Recorded grievances and input data into the variance system, forwarding pertinent information to the unit manager.

Financial Analyst 2/1999 – 11/2001  Provided administrative and operational support to the program manager. Facilitated data collection efforts to generate monthly financial reports to analyze and evaluate seven contracts. Assisted with the preparation and cost estimation of the annual division budget, comparing all costs incurred against budget metrics. Reviewed and approved timecards for division personnel. Billing and Accounts Receivable Coordinator 2/1995 – 2/1999  Prepared and posted semi-monthly contract billings, ensuring compliance with contract specifications as well as federal government regulations. Executed accounts receivable/collections functions, reconciling invoicing, and contract metrics. Analyzed cost-plus-fixed-fee (CFPP), firm-fixed-price (FFP), and time and materials (T&M) contracts. Received and entered all contract modifications into the database.