Tammy Epperson Email & Phone Number

Answer inbound calls and assist agents with status of pending applications for Long Term Care Insurance. Process outstanding paperwork to help move files through the system in a timely manner. Make outbound calls to vendors for status of Medical Record Requests and exam orders. Process illustrations for agents for inforce policy changes. Place exam orders for clients whenever needed. Provide exceptional customer service to ensure a good business relationship with our agents. Educate customers and agents on processes and procedures. Provide accurate and timely written responses to customers. Assist in projects assigned by management. Supports on-going department improvements by being committed to continuous improvement and lean efforts.

Answer inbound calls and assist agents with status of pending applications for Long Term Care Insurance. Process outstanding paperwork to help move files through the system in a timely manner. Make outbound calls to vendors for status of Medical Record Requests and exam orders. Process illustrations for agents for inforce policy changes. Place exam orders for clients whenever needed. Provide exceptional customer service to ensure a good business relationship with our agents. Educate customers and agents on processes and procedures. Provide accurate and timely written responses to customers. Assist in projects assigned by management. Supports on-going department improvements by being committed to continuous improvement and lean efforts

Answer inbound calls and assist members with credit issues, explain benefits of their membership, and provide premium customer service to ensure good business relationships.

Handle customer sales and transactions, manage opening and closing duties, collections for past due charge accounts, prepare customer orders, maintain inventory, ordering and receiving merchandise from vendors.

Perform all general administrative duties including incoming calls and outgoing calls to customers, place parts orders, and process equipment orders through system. Teamwork with product managers and all departments to expedite shipments to ensure timely delivery of customer orders. Cross-trained to work in other departments as needed.