Tammy Epperson Email & Phone Number

Hueytown, Alabama 35023

Provided telephone support to current and potential customers regarding natural supplements.

Experienced in training clients on both software and hardware applications.•Able to work well both independently and within a team setting.•Have successfully completed numerous technical training courses and seminars.•Train customers on product base.•; Answered incoming calls from customers regarding product information.•Processed orders.•Responsible for maintaining daily knowledge of product changes and multipleproduct offers sales and promotions.•Assisted warehouse in packing orders and shipping the orders to theirdesignated address.•Knowledge of UPS and FedEx shipping requirements.•Maintained product knowledge as changes were made and responsible for newproduct rollout.•Responsible for notifying the customer service manager of any potentialproblems that could result in regulatory or legal action.•Trained new employees on products and database.•Conducted interviews for new hires.•Knowledge of internet and other software applications: Microsoft windows,excel, outlook.•Knowledge of medications and their compatibility with natural supplements.•

Provided telephone support to external clients in accounting, payroll and finance and insurance applications.

Serve as a liaison between ADP and automobile dealerships throughout theUnited States, providing telephone technical support for accounting, payroll,finance and insurance, and vehicle inventory management applications.•Receive inbound client calls, analyze and assess client needs and inquiries,establish course of action to resolve issue, and thoroughly document each case•and resolution.Provide clients with timely and accurate customer service on application-basedsupport questions, involving the use of all internal resources available such asSystem Support group and Programmers.•Assist clients with all software and hardware upgrades, as well as new productreleases.•Have consistently received numerous recognitions from supervisors and co-workers•Effectively handle and resolve the largest number of calls on the team•

Lakeshore Pkwy- Homewood, Alabama 35209

Provided in house computer support to branch personnel.

Provided customer service and troubleshooting for PC hardware and softwareissues to branch regional personnel.•Resolved problems including upload accounts, code releases, acquisitions,teller balancing, and new hire training.•Served as Lead for Branch Down Team, monitoring branch down situations andescalating as needed on a daily basis.•Worked directly with Help Desk management and other ISD departments andmarket personnel to ensure timely and accurate resolutions to problems.•Experienced in problem identification, research, procedure testing, andvalidation.

Business Administration

General Diploma, Business