Tammy Goad

Tammy Goad Email and Phone Number

Technical Support Representative at Roxtec North America @ Roxtec North America
tulsa, oklahoma, united states
Tammy Goad's Location
Tulsa, Oklahoma, United States, United States
About Tammy Goad

I want to continue broaden my overall business knowledge, but I believe I am most valuable and most fulfilled when my role is focused on training and development, continued learning & improvement, and helping others. I am very customer focused and strive to help support business processes, but also to help maintain company core values and a positive company culture.

Tammy Goad's Current Company Details
Roxtec North America

Roxtec North America

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Technical Support Representative at Roxtec North America
tulsa, oklahoma, united states
Employees:
53
Tammy Goad Work Experience Details
  • Roxtec North America
    Technical Sales Support Representative
    Roxtec North America Mar 2019 - Present
    Tulsa, Oklahoma Area
    Serve as a primary point of contact for customers and field Sales Representatives to initiate and complete administrative and technical tasks associated with product sourcing, delivery, services and solutions. Began documenting processes and procedures in my new role to aid in the training of new hires.
  • Dentsply Sirona
    Senior Data Integrity Specialist
    Dentsply Sirona Jan 2015 - Mar 2019
    Tulsa, Oklahoma Area
    Responsible for managing all aspects of account maintenance such as setting up all new customers in the system. Also establish, coordinate and maintain data integrity procedures, processes and policies that efficiently audit and enhance data integrity. Created and updated work instructions for the team and for any systems utilized for the role.Identified Sales and Service team training needs based on findings while performing this role. Communicated opportunities for improvement both written and verbal including during team meetings
  • Dentsply International
    Inside Sales & Service Training Specialist
    Dentsply International Oct 2011 - Dec 2014
    Tulsa, Oklahoma Area
    Official position created for the training tasks I had been performing for three years within the Sales & Service department. My responsibilities continued to include new hire training as well as ongoing developmental training in conjunction with organizational goals, departmental objectives, and individual development needs for the entire Inside Sales and Service teamWorked closely with internal teams such as marketing, IT, and HR to include new training programs for their needs. This included a 3 month systems training as we implemented Dynamics AX. It also encompassed programs to create materials and facilitate training for new products introduced via marketing. Lastly, it began to encompass regulatory training in conjunction with HR and the LMS system.Developed and managed skill set assessments and tracked key metrics to determine the overall effectiveness of the training programs. Included both remote monitoring as well as side by side coaching.
  • Dentsply Sirona
    Executive Inbound Sales Rep
    Dentsply Sirona Apr 2007 - Oct 2011
    Tulsa, Oklahoma Area
    Handled all customer service needs via incoming phone calls including order entry, complaints, product questions, and up-selling/cross-selling. Within first year with Dentsply, I was given the responsibility of turning department processes into training materials for our new hires. I formalized the program including new hire guide, instructor guide, daily step by step agenda, assessments, and lastly the coaching/mentoring guide for once they asses out and are placed in their new role.In 2010 I was promoted to Executive and served as a Subject Matter Expert for entire Sales and Service team. Recognized as resource in best practices, problem solving, and ongoing peer training. Served as Inside Sales & Service resource on several cross departmental project teams.Proactively shares knowledge, best practices, and policy and procedure updates. Responsible for communicating system, process, and product changes to the team including new training material and classes if needed.Worked closely with management team to ensure program(s) met expectations of both organization and employee and also provided value to the customer.Assist in the interview process to help assess skills needed for role as well as providing feedback on applicant learning capacity and style
  • U.S. Cellular
    Revenue Assurance Analyst/Commissions Analyst
    U.S. Cellular Jan 1999 - Apr 2007
    Tulsa, Oklahoma Area
    Responsible for calculating over a quarter million dollars in commission payments to 200+ associates including reviewing billing statement for accuracyResponsible for documenting internal process and procedure and new employee training within the commissions department
  • Commercial Financial Services (Cfs)
    Account Officer
    Commercial Financial Services (Cfs) Jan 1997 - Nov 1998

Tammy Goad Skills

Sales Operations Team Building Employee Training Training Documentation Training And Development Data Analysis Customer Service Complaint Investigations Cross Functional Team Leadership Medical Devices Digital Communication User Acceptance Testing

Tammy Goad Education Details

Frequently Asked Questions about Tammy Goad

What company does Tammy Goad work for?

Tammy Goad works for Roxtec North America

What is Tammy Goad's role at the current company?

Tammy Goad's current role is Technical Support Representative at Roxtec North America.

What is Tammy Goad's email address?

Tammy Goad's email address is ta****@****ply.com

What is Tammy Goad's direct phone number?

Tammy Goad's direct phone number is +191863*****

What schools did Tammy Goad attend?

Tammy Goad attended Oklahoma State University Institute Of Technology-Okmulgee.

What skills is Tammy Goad known for?

Tammy Goad has skills like Sales Operations, Team Building, Employee Training, Training Documentation, Training And Development, Data Analysis, Customer Service, Complaint Investigations, Cross Functional Team Leadership, Medical Devices, Digital Communication, User Acceptance Testing.

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