Tammy Goad Email & Phone Number

Tulsa, Oklahoma Area

Serve as a primary point of contact for customers and field Sales Representatives to initiate and complete administrative and technical tasks associated with product sourcing, delivery, services and solutions. Began documenting processes and procedures in my new role to aid in the training of new hires.

Tulsa, Oklahoma Area

Responsible for managing all aspects of account maintenance such as setting up all new customers in the system. Also establish, coordinate and maintain data integrity procedures, processes and policies that efficiently audit and enhance data integrity. Created and updated work instructions for the team and for any systems utilized for the role.Identified Sales and Service team training needs based on findings while performing this role. Communicated opportunities for improvement both written and verbal including during team meetings

Tulsa, Oklahoma Area

Official position created for the training tasks I had been performing for three years within the Sales & Service department. My responsibilities continued to include new hire training as well as ongoing developmental training in conjunction with organizational goals, departmental objectives, and individual development needs for the entire Inside Sales and Service teamWorked closely with internal teams such as marketing, IT, and HR to include new training programs for their needs. This included a 3 month systems training as we implemented Dynamics AX. It also encompassed programs to create materials and facilitate training for new products introduced via marketing. Lastly, it began to encompass regulatory training in conjunction with HR and the LMS system.Developed and managed skill set assessments and tracked key metrics to determine the overall effectiveness of the training programs. Included both remote monitoring as well as side by side coaching.

Tulsa, Oklahoma Area

Handled all customer service needs via incoming phone calls including order entry, complaints, product questions, and up-selling/cross-selling. Within first year with Dentsply, I was given the responsibility of turning department processes into training materials for our new hires. I formalized the program including new hire guide, instructor guide, daily step by step agenda, assessments, and lastly the coaching/mentoring guide for once they asses out and are placed in their new role.In 2010 I was promoted to Executive and served as a Subject Matter Expert for entire Sales and Service team. Recognized as resource in best practices, problem solving, and ongoing peer training. Served as Inside Sales & Service resource on several cross departmental project teams.Proactively shares knowledge, best practices, and policy and procedure updates. Responsible for communicating system, process, and product changes to the team including new training material and classes if needed.Worked closely with management team to ensure program(s) met expectations of both organization and employee and also provided value to the customer.Assist in the interview process to help assess skills needed for role as well as providing feedback on applicant learning capacity and style

Tulsa, Oklahoma Area

Responsible for calculating over a quarter million dollars in commission payments to 200+ associates including reviewing billing statement for accuracyResponsible for documenting internal process and procedure and new employee training within the commissions department