Product Owner for new Marketing system product, responsible for application and data architecture, feature definition and design, oversight of product build and delivery. Work closely with Product/Project managers and build team on/offshore to deliver industry leading big data marketing solution. The product leverages an Amazon / Azure cloud-based platform, Hadoop database and web technology stack with real-time API integration to industry leading marketing Campaign, Analytics and Reporting tools.Additional duties include:• Oversight on client solution design leveraging the new solution• Project Delivery Leadership for large client marketing / CRM implementations• Support Client Services/Agency teams in executive briefing and sales efforts• Brief internal and external partners/clients on solution technology and value proposition

Sr. Technical Project Manager/ Delivery LeadProvide Project Management and Account management for build of Customer Master applications and Marketing systems for a large retail and large Insurance company clients. Accountable to execute Schedule, Budget, Issue and Scope Management, Project Change Control Process, and Time Tracking, Resource, as well as provide meeting facilitation and project management in alignment with the company Project Management Office processes. Utilized Microsoft Project, Smart, and Microsoft office tools to support project processes. In addition to Project management role, played and Account Management/Technology Delivery role, working with marketing, Analytics and IT teams at clients to deliver data and marketing services.Managed the following projects:• Upgrade of Trillium data standardization and cleaning solution for major retailer• Created and delivered technology multi-phase project road map for the marketing services and analytic for both clients• Leveraging Six Sigma techniques established Data Masking process, change request process, and escalation process • Lead team to reverse engineer and create technical document of the system end to end.• Provide operational controls audit of all processed, supported 3rd party system controls audit.

Provide Technical Project Management for SAP financial system deployment in Hotels for Asia Pacific region. Accountable to execute Schedule, Budget, Risk, Issue and Action Item Management, Scope Management, Project Change Control Process, and Time Tracking, Resource and Capacity Management processes, as well as provide meeting facilitation and project management in alignment with the company Project Management Office processes. Utilized Microsoft Project, Daptiv, and Microsoft SharePoint and office tools to support project processes. Lead virtual team, comprised of development resources from Accenture in India, SAP, IT, and business leads in region and property teams.Provide Project Management for SAP financial systems for hotels. Major Accomplishments:• Deployed SAP in 18 hotels, managed at peak 8 deployment projects concurrently.• Managed currency revaluation process upgrade project.• Managed project to split our financial systems for Starwood Preferred guest program from core financial systems.

Provided Business and Vendor relationships management in support of project initiation and delivery of the solution for both the business and IT. Accountable to manage the project delivery success; manage schedule, budget, scope, project changes, resources, issues, risks, dependencies, and overall project communications, in alignment with the existing PMO guidelines and practices.Managed the following projects:• Upgrade of a customer session capture application and its infrastructure• Create new Population Health Metrics section in the Provider Portal • Selection and design for a content management system to be utilized for centralized benefit administration and document management.

Accountable to execute Schedule, Budget, Risk, Issue and Action Item Management, Scope Management, Project Change Control Process, and Time Tracking Management processes, as well as provides meeting facilitation and project management in alignment with the company Project Management Office processes.IT Consultant at Scottsdale Insurance 3/13 – present ($40M program, my teams ranged from 10-20 direct, with ~60 external resources)Provide Project/Program Management for Claims Handling system. Major Accomplishments:• Lead development and testing for 30 integrating applications with Guidewire Claim Center Application • Facilitated sessions to create and maintain program plan across multiple project teams• Managed deployment planning and execution for Claim Center application and integrations. IT Consultant at Scottsdale Insurance 4/12 – 3/13 ($3.6M project, team ranged from 20-40 IT resources)Provide Program Management for Filenet Infrastructure upgrade. Major Accomplishments:• Implement Database and Server upgrades, installed Dataguard for data mirroring in Disaster Recovery• Oversaw upgrade of applications that integrated into the Filenet document management system (10 application teams)Additionally, managed Disaster Recovery Planning for Critical System• Ensured hardware implemented• Disaster Recovery plan created• Facilitated approved by Audit Committee• Executed First Disaster Recovery for Applications

Accountable to execute Schedule, Budget, Risk, Issue and Action Item Management, Scope Management, Project Change Control Process, and Time Tracking Management processes, as well as provides Meeting Facilitation and Project Management in alignment with the company Project Management Office processes.Consultant at AVNET 12/08 to 4/12 (~ $19 Billion company, my team ranged from 30 -100)Provide Project/Program Management for integration of an acquired Value Added Services business. The project scope is to:o Led development teams in Costa Rica, China and US through design, development, and delivery of a JAVA based application for Manufacturing process inclusive of; First Articles, Work Order Processing, Quality Management, Search and reporting, Customer Web Portal, and Application Administration management.o Led remote development partners in Hong Kong, Brazil and North America, who created application integration services with WebMethods to interface to three regional ERP’s (SAP, Microsiga and a custom ERP). Consultant at Avnet 12/07- 12/08Provide Project/Program Management for global eCommerce effort. Major Accomplishments:• Establish/refined program management practices within the EM eCommerce program, in additional to the standard practices above; eCommerce Application Strategy management, Vendor Management, and Resource management.• Delivered monthly project and enhancement iteration releases: o Fixed Rate Pricing for shipments globally(established a Flat Fee shipping cost model)o Integration of online customer service model (Online Chat)o Price Management Strategies (Promos and Coupons, Resale2 for Web specific pricing )o Supplier Storefront (OnSemi Supplier Storefront, Extended Storefront framework of store front Model for supplier and AVNET Global eCommerce)o Supplier Integrations ( a branded website for General Electric)o Integrate Endeca Enterprise Search Engine with the EM eCommerce site

• Provided leadership for IT Strategy, Planning, Enterprise Architecture, Portfolio and Demand Management, and the Program Management Office (PMO) for both the business and IT for ~$2.4 billion insurance company.Major Accomplishments:• As, Business Sponsor lead the Program strategy and into the execution phase of an In-sourcing effort from EDS.• Managed a downsizing and consolation of PMO’s within Business and IT, establish an more integrated overarching governance model, financial tracking, project management, quality and execution discipline within the PMO while overseeing the delivery of ~100 projects and programs.• Contributed to the Corporate Strategic, Operational and Portfolio Planning efforts; creating the first time a business and application roadmap for the portfolio governance model to execute.• Provided leadership support during the development of the enterprise architecture function within the organization.

• Completed leadership role for the relocation of IT from Sand Francisco, to Arizona and transitioned into function.• Managing IT Quality Assurance – focus on recruiting new organization after the move to Arizona.

• Program Management for small project, primary focus was project manager development.• Held the program leadership role for the relocation of IT from Sand Francisco, to Arizona. Duties included but were not limited to the overall program a management budget, schedule, risk and issues management as well as the oversight for the People, Application Migration, Communications, and Business tracks of the program.

• Work with business and IT to manage GAP Inc. IT Strategic Portfolio• Work with Business and IT executives to ensure overall project satisfaction and to manage expectations regarding functionality and deliverables.• Participate is prioritization, positioning, high-level estimation, and scoping of Gap Inc. Major strategic initiatives.• Oversee team performance to ensure all project goals are accomplished on time and within budget• Proactively identify improvement opportunities, within the portfolio management or interfacing areas of the business

• Responsible to develop an overall Supply Chain IT strategy for Gap Inc.• Integrate SC Strategy into Gap Inc. Enterprise roadmap and architecture• Deliver key SC IT initiatives in alignment with strategy, per project guidelines and governance standards• Develop a business centric system architecture that clearly links technology choices to business capabilities, and facilitates the delivery of technology-enabled business capabilities• Based on the Enterprise Architecture provide and IT environment that is more cost effective and much simpler to operate.

• Provide leadership and management of Information Technology organization for a $250M multi-channel retailer• Developed and implemented an enterprise technology and information management solutions in support of the business goals• Established operation and application support organization that supported the execution of solutions in an effective and efficient manner.Major accomplishments:• Lead program after troubled implementation of 3PL integration in S&H ERP. Established relationship with vendor to restructure IT organization (staffing, methodology, quality management). Re-design inventory product, data integration layer, and reporting solution.• Drove the development of enterprise data standards to ensure compatibility and integration (e.g. multi-channel platforms, web, catalog, retail, wholesale and trade businesses) throughout the company.• Reduced operating budget approximately 30% while implementing IT business plan.

• Provide leadership and management of technical business solutions for a $1B private brand wholesale business unit. • Developed and implemented an enterprise technology and information management strategy • Leverage internal and external best practices throughout the organization and communicate/implement these practices on an enterprise level.• Established and implemented program and project management discipline within the organization and business unit that supported the execution of solutions in an effective and efficient manner.Major accomplishments:• Sponsored, and led implementation of ERP system architecture to achieve manufacturing systems footprint. New technology infrastructure is positioned to enable NPG and the enterprise to meet the business objectives of the future.• Reduced operating budget approximately 25% while growing organization output• Defined and implemented a strategic IT integration plan for an acquired organization

Built and managed Development and Technical Services teams, delivering successful business solutions for Apparel/ Footwear Manufacturer business unit.Major accomplishments:• Reduced staff cost and improved productivity level thru outsourced relationships• Delivered improved service levels • Defined project management methodology, standards and tools to manage to TCO• Defined Nordstrom Product Group IT strategy and roadmap• Implement outsourced SEI level 5 Quality Assurance Program

Co –Leader of the Information Technology department, responsible for development and support of merchandising, store, distribution, inventory and financial systems groups.Major accomplishments:• Defined and implemented business steering committee to align IT and business value• Defined and implemented Quality Assurance program within the development and implementation processes• Defined Inventory Audit & Reconciliation systems and processes to support studio revenue sharing relationships• Enabled finance efficiencies via 3-way matching system (order, receipt and invoice) and financial data warehouse• Implemented tools and processes to ensure data delivery and remote management of systems across 1400 stores

Manage the development team and systems to support the success of the merchandising, distribution and inventory organizations. Major accomplishments:• Implemented single truth of inventory via a centralized item management • Implemented Perpetual Inventory• Defined and developed inventory transaction management and reporting tools to enable Revenue Sharing initiative with 20 Studios

Support North and South American Sales Teams in their efforts to create new business in On Line Transaction Processing (OLTP) and Enterprise Resource Program (ERP). Effected change as a liaison for corporate and field marketing organizations, and partner relationship managers by involvement in the development and deployment of marketing programs.

Managed and developed a strong, focused, integrated team responsible for the development and operation of the systems to enable the business strategies. Major accomplishments:• Developed and facilitated steering committee to ensure business alignment• Implemented business strategies via the custom Warehouse Management Systems integrated with the flat and hanging automated sortation systems; functional upgrades to Oracle Financial Systems, Re-write of tools to support merchandising applications, enabling company communication and IT knowledge management via an intranet, and implemented store kiosk for customer ordering.• Converted system architecture to highly available, striped mirrored, and replicated system and a database design.• Worked closely with Oracle in beta programs for Database, Development & Case tools, Financials, media tools, system management tools, obtained level of customer advisor board.

(Staff size 10-75, Budget approximately $5 million)Built an application support and development organization for the mission critical systems located in the new headquarters facility.

Developed and implemented information management strategies for a medical services organization and grocery wholesaler.

(Staff 0-25)Created the business plan, recruited and developed staff, as well as the built the business pipeline. In eight month, developed and trained a team of 25 consultants and a $1 million pipeline.

As one of the founding consultants for Oracle my responsibilities focus on being expert in the products and helping customers succeed; and in the development of the infrastructure of the consulting organization.