Tammy Luna Email and Phone Number

Phoenics Electronics is a fully franchised, technically supportive and stocking distributor of semiconductor and board level solutions. Our business model is an alternative approach to what is currently implemented by the few remaining distributor players. We believe that being a supplier as well as customer-centric, helps us drive priorities; that depth of supplier knowledge yields customer confidence; and that a premier customer service experience fosters supplier and distributor loyalty

Responsible for inside sales and customer service for remote sales office servicing Northern California and Power conversation accounts in CA.Responsibilities included but not limited to, order entry, expedite status of shipments, request for quotes, heavy phones and business strategy. Working closely with clients to answer all questions and providing them with proactive solutions. Responsible for building relationships, working with customer to acquire wireless product, following up with orders entered, cross selling, proactively working with my Field sales to commute new opportunities and providing exceptional customer service to these accounts. Always willing to work with new customers as well as cover for any sales person who was out. I excel at handling transitional situations with accounts and staffing changes with minimal amount of direction. Actively invited fellow coworkers to approach myself as a resource with any questions as well as proactively approached others to offer any direction and or assist to manage there workload.

Responsible for inside sales, new product introduction and administration for Raditek. Responsibilities included but not limited toRequest for quotesPhonesNew product introductionCustomer/supplier relationshipsProduction/corrections of current and new data sheetsWorked closely with clients answering questions and providing them with proactive solutionsLead sales person working with a highly team oriented sales force for a more productive outcome for our clientResponsible for building relationshipsCold callingFollowing up with accountsServicing accounts while providing exceptional customer service to these accountsActively invited fellow coworkers to approach myself as a resource with any questions as well as proactively approached others to offer any direction and or assist to manage there workload.

Responsible for maintaining and managing key distribution accounts for Twinhead Corporation. Responsibilities included but not limited to, order entry, tracking invoices, manually tracking orders and maintaining updated information for purchasing personnel, answering phones, maintaining close contact with customer, including daily phone calls, advise with customers on notebooks and all accessories, worked closely with internal personnel to ensure on time delivery, offered proactive solutions for a productive working relationship with customer, set up working spreadsheets for customers and internal personnel, scheduled all conference calls/meetings and would always be available to accept additional assignments along with assisting other sales people with everyday duties.

Responsible for one of Arrow's key accounts. Responsibilities included but not limited toOrder entryExpedite status of shipmentsRequest for quotesHeavy phonesBilling adjustments and returnsWorking closely with clients to answer all questions and providing them with proactive solutions. Was the lead sales person working with a highly team oriented sales force for a more productive outcome for our client. Responsible for building and maintaining relationshipsFollowing up and servicing accounts while providing exceptional customer service to these accountsActively invited fellow coworkers to approach myself as a resource with any questions as well as proactively approached others to offer any direction and or assist to manage there workload.

Responsible for ensuring that an appropriate level of material has been positioned in advance for the customers demand. Responsibilities included but not limited to, review backlog information for expedites as well as inconsistencies in backlog with customers open orders. Expedite order and ensure on time delivery of orders for customer needs. Work closely with customers to update any and all orders. Worked with the receptionist to help cover for lunches, breaks and days off answering phones and directing customer to the correct sales person.

Responsible for ensuring that an appropriate level of material has been positioned in advance for the customers demand. Responsibilities included but not limited toReview backlog information for expedites as well as correcting inconsistencies in backlog with customers open ordersExpediting orders and ensure on time delivery of orders for customer needs. Work closely with customers to update any and all orders. Worked with the receptionist to help cover for lunches, breaks and days off answering phones and directing customer to the correct sales person.