Operations Director in new business development for Walmart Global Business Services. I am an agile, strategic, detail-oriented leader with extensive experience in operational management and business development; complemented with hands-on proficiency in finance and human resource procedures. Adept in driving operational excellence, optimizing performance, and transforming processes through innovation and continuous improvement projects; while consistently going the extra mile to accomplish goals. Armed with well-honed leadership, communication, and problem-solving skills essential in inspiring commitment and positive working relationships with diverse professionals. Areas of expertise:New Business DevelopmentOrganizational Structure and DesignPerformance OptimizationProfit and Loss Change TransformationOperational LeadershipStrategic PlanningI was the operations lead responsible to transform and transition Human Resource transactions from 400 store locations to a Shared Services support model and manage performance against service level agreements. Transition yielded a 10% internal rate of return. I built the strategy to design and deliver oganizational structure, attract and maintain a highly skilled workforce, and develop customer centric talent to resolve complex transactions. I pioneered the first Global Shared Services off-site location for Walmart, responsible for $10B in corporate level balance sheet accounts. Optimized the cash application process resulting in resource shift of 30% and lead system migration reducing workforce by 15%. Recognized as a strong operator, the VIce President of Global Business Services requested my support to lead a recruiting pilot, standup new service lines, and serve as associate support leader for a building closure.Connect with me on linked-in if you would like to talk about operationalizing processes.