Tammy Sutton, Cspo, Csm Email & Phone Number

Jacksonville, Florida, United States

Servant leader with dual role of Product Owner. * Facilitating Scrum events/ceremonies* Coaching the team* Removing impediments * Protecting the team* Promoting self-organization* Updating Scrum artifacts* Tracking progress* Ensuring clear transparent communication* Fostering continuous improvement,* Supporting the Product Owner* Advocating Agile principles.Manage product development, legacy maintenance & support, and new product releases. Utilize Agile methodologies to manage projects and technology vendors in the following areas: • Conversational AI and digital/virtual assistant deployment • Process automation • Mobile App development • Enterprise initiatives • Clinical applications • Patient facing applicationsEvaluate new technology platforms and vendors.Roadmap development and rollout of new technology.Scrum Master for cross-functional software development team.

Jacksonville, Florida, United States

• Led and managed a 5-member interface development team, ensuring high-quality user interfaces and seamless back-end integration.• Implemented Agile methodologies (Scrum/Kanban) to promote collaboration and continuous improvement.• Facilitated sprint planning, daily stand-ups, and retrospectives for efficient development cycles.• Collaborated with vendors and stakeholders to define requirements and deliver user- friendly interfaces.• Balanced business needs, technical feasibility, and HL7 interface considerations in planning.• Led the successful interface conversion from Cerner/Allscripts to Epic, collaborating with cross-functional teams to ensure minimal disruption to patient care.• Developed and executed comprehensive interface conversion plans, including data mapping, system configuration, and interface support training.• Played a key role in interface development and integration efforts between Epic and external systems.• Supported the maintenance and operation of the Cerner (legacy) system, diagnosing and resolving technical issues.• Ensured adherence to coding and industry standards for consistent, maintainable, and scalable interfaces.• Provided primary SFTP developer support for Cerner to Epic transition.• Utilized SFTP, FTPS, FTP, SSH, and TLS/SSL protocols for file transmission with toolslike Corepoint MFT and WinSCP.• Identified and resolved interface-related issues, maintaining a smooth developmentworkflow.• Proactively mitigated risks to ensure timely delivery of interface components.• Defined and executed interface testing strategies for robust and error-free interfaces.• Monitored team progress and reported to stakeholders with data-driven decisions.• Mentored and coached team members, encouraging knowledge sharing and innovation.• Collaborated with leadership on team policies and procedures.

Jacksonville, Florida Area

• Designed and implemented HL7 interfaces for seamless data exchange between healthcare systems, including MDM, ORU, ADT, DFT, ORM, PIX, and SIU messages.• Oversaw the implementation of the Corepoint MFT file transfer engine, converting existing GoAnywhere SFTPs to Corepoint MFT.• Configured, tested, and validated SFTP transmissions.• Gathered interface requirements, defined workflows, and ensured compliance withstandards and regulations in collaboration with stakeholders.• Analyzed existing systems and interfaces to identify gaps and inefficiencies, providingrecommendations for enhancements and optimizations.• Translated interface requirements into technical specifications, mapping HL7 messagestructures and data elements.• Executed HL7 test plans to ensure interface functionality, performance, and data integrity.• Collaborated on cross-functional interface testing, resolving issues and meeting businessrequirements.• Provided expert HL7 guidance, training, and support to internal and external interfaceteams.• Monitored interface performance, troubleshooted issues, and ensured smooth operations.• Maintained accurate documentation for reference and knowledge sharing.• Stayed updated on healthcare interoperability trends and recommended innovative HL7 interface solutions.

Jacksonville, Florida Area

• Assist Laboratory Outreach manager with Compass reports.• Track ABNs and ensure proper procedures for Medicare reimbursement.• Teach phlebotomy skills to new hires.• Train new hires on computer systems and policies.• Manage CAP Validation, including test ordering and issue resolution.• Ensure data accuracy, including monthly denials and workflow.• Support Cerner Millennium conversion and offer technical support to Primary Carelocations.• Provide clerical and customer support for Laboratory Outreach team.• Troubleshoot Allscripts, Cerner Millennium, Cerner Classic, SMS, and GPMS issues.• Task-oriented, completing tasks accurately and timely.• Resolve billing issues for patients and Primary Care locations.• Perform exemplary phlebotomy on primary care patients at offsite locations.

Bachelor Of Science - Bs, Healthcare Informatics And Computer Science, 3.79

Associate Of Arts (A.A.), General Studies