Telecommunications Manager
Current| 1200 employees | $75M Sales | 14 Locations US & CA | 1 Direct ReportManage the telephone and internet assets in 30+ call centers, both remote and physical locations. Fostering positive vendor relationships to promote cost savings, maintain contracts, serviceability, and redundancy between providers. Maintain phone number inventory and utilization reports to identify cost efficiencies. Conduct periodic internal reviews and audits to ensure that cross-functional teams follow compliance procedures. Review telecom assets and providers during acquisitions to efficiently manage vendors, contracts, and service consolidation. Provide physical site inventory of providers, their delivered services, and contact information for access to cross-functional teams. Successfully manage team members to attain metrics while working with both external clients and cross-functional teams in a face paced environment. • Drove initiatives to achieve telecom expense reduction resulting in $335,400 annual cost savings with ongoing efforts for further reduction.● Empowered the finance team with knowledge and reporting to achieve invoice audits with accuracy allowing for an 80% more efficient approval process to accounts payable department.● Maintained physical site internet circuit inventory. Negotiated contract renewals and competitive pricing analysis to deliver a 53% reduction in unnecessary circuit costs.● Developed/implemented solutions for regulatory compliance, including 10DLC, STIR/SHAKEN, and E911.● Implemented effective reporting procedures to monitor and improve management of 30,000+ phone numbers.
