Tammy Wolf Email & Phone Number

Rochester, NY, US

2500 Mt Read Blvd Rochester, NY 14650

• Process complex Service Agreement contracts to ensure correct revenue influx.
• Renew Service Agreements based on contract specifications and company guidelines.
• Review Field Engineer feedback to invoice onsite service calls.
• Handle incoming customer inquiries while using multiple systems to accomplish assigned daily tasks and expectations.
• Create detailed reports for customers regarding account activity.
• Compile, write and update departmental procedures and policies.

• Design, write and edit content in a clear, concise and easy to read format for Intranet publication.
• Gather pre and post-sale content on Kodak products, equipment, policies and services.
• Copyedit content submitted by Product Specialists, Field Engineers, Program Managers and Technical Engineers.
• Update, rewrite and redesign outdated Intranet pages.
• Train Engineers and End-Users on template input and database search strategies.

• Processed phone and fax orders for internal and external customers and dealers.
• Answered and directed customer/dealer questions and inquiries.
• Tracked shipments through system and shipping companies to ensure timely delivery.
• Level II support for the Kodak Online store.