Tammy Hamilton, Cic Email & Phone Number

Southington, CT, US

Cheshire, Connecticut, United States

Managing UW/3PD programs, vendor management, complaint triage

Hartford, Connecticut, United States

• Managed Countrywide underwriting programs and product initiatives to mitigate risk exposures and achieve rate adequacy in support of Product Line goals. Reported to Director of Underwriting, Coverage and 3rd-Party.
• Monitored Underwriting and 3rd-Party Data programs targeting areas of concern driven by Product Management Leadership.
• Provided solutions to mitigate premium rate evasion by competitor analysis, contract negotiation support, vendor relationship management, and collaboration with multiple areas of the business.
• Managed and monitored program financials (expenses and benefits). Played key role in annual operation planning for assigned programs.
• Identified and addressed state and Countrywide trends and problems via monitoring and root cause problem solving.
• Communicated with various levels of the organization on product initiatives and status updates.

Hartford, Connecticut, United States

• Managed Countrywide Auto Product and Underwriting / 3rd-Party Data programs to $1.5M budget and expected return on investment. Supervised staff of 3. Reported to Countrywide Product
• Managed programs and processes to ensure performance effectively meeting program and product line goals.
• Optimized programs by review of internal processes, vendor solutions, and competitor analysis, achieving written premium and loss avoidance benefit of ~$2.4M.
• Managed financial budgets for programs, monitoring performance expenses and benefits.
• Negotiated and executed vendor contracts in partnership with procurement and legal teams.
• Conducted monitoring/reporting of vendor performance service levels to ensure adherence to contracted metrics.

Simsbury, Connecticut, United States

• Created programs to address poor performing business. Reported to Director of Underwriting Model Office
• Rolled out Underwriting programs to address unprofitable business cells, improving overall loss ratio.
• Established best practices for Personal Lines underwriting team, creating processes to be utilized by all Hartford field sites.
• Delivered projects on time in full collaboration with key business partners, including well thought out project plans.
• Conducted research and analysis for business rules, identifying trends and opportunity for optimization.
• Identified process opportunities and premium shortfalls, implemented changes to address.

Southington, Connecticut, United States

Managed and developed staff of 10 personal lines underwriters to centralize transactional work from 3 insurance centers into 1