Jennifer Flood Email & Phone Number

2023 Brand Ambassador

Westlake, Texas, United States

• Career Highlight:Ranked #1 Service Agent in Overall KPI for 2021Voted Survey Response of the Month in August 2020Qualified for Champions Circle during Training July 2020
• Learns guidelines and eligibility of 80+ insurance carriers for full client portfolio expertise
• Preventing cancellation among clients with focus in policy and account retention
• Utilizing Salesforce and multiple Microsoft platforms to navigate, problem solve and troubleshoot any concerns with the goal of obtaining a clearly communicated resolution
• Removing barriers, and ensuring end-to-end resolution on all matters, such as servicing, billing, and maintenance of property and casualty insurance policies
• Recommends excess and surplus coverages to meet client insurance needs. Educates clients as to coverage limitations and documents on the system

Grapevine, Texas, United States

• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
• Participates in managing overall store operations to meet and exceed sales and operational goals

Euless, Texas

• Actively manage store parters by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
• Lead an operationally sound business by balancing company policies, procedures, administration of progressive discipline, shrink/loss prevention, payroll, reporting, and scheduling
• Recruit, develop and train top talent who are sales and customer-focused

Woodburn, Oregon

• Manage all daily activities in a specific area of the store, including selling and service, selecting and developing associates, merchandising and time and business management
• Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
• Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales

Seattle, Washington

• Supported the Department Manager in managing the daily sales, merchandising, and customer service operations of a high performance team of twenty-eight
• Identified, recruited, and developed Co-Assistant Managers and Sales Associates
• Controlled inventory, product placement, customer outreach, and vendor relationships

Carson, California

Torrance, CA

• Provide exceptional service to every customer and develop long term relationships
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Receive and process cash, check and charge/credit payments

Torrance, CA

• Ensured the storefront looked presentable, compelling, and aesthetically pleasing to customers
• Generated sales through personal assistance and outfit building
• Greeted customers and assisted customers with their purchases

Bachelor Of Science (B.S.), Business Administration

Activities and Societies: Alpha Phi Omega

Bachelor Of Arts (B.A.), Art (Studio)

Activities and Societies: Alpha Phi Omega

Minor, Dance

Activities and Societies: Alpha Phi Omega