Tammy Pham Email & Phone Number

Kirkland, WA, US

Charlotte, North Carolina, US

• Operations manager for multiple food hospitality units servicing the Amazon accounts in Redmond.
• Manages onsite supervisors to execute daily operations, associate assignments, and retail/food services.
• Monitors budgets per direction of executive leadership for multiple services: coffee & market operations.
• Analyzes and presents weekly financial reports regarding inventory management, cost minimization, product demand planning, expense reports, and labor usage.
• Audits retail/food quality standards and ensures units properly maintain equipment and devices.
• Communicates company policies and health department standards to all team members, holding staff accountable for preparing, serving, and storing food in accordance with safety regulations.

Charlotte, North Carolina, US

• Provide quality customer service for visitors frequenting local market and consult guest feedback.
• Order food, retail, and service necessities from approved sources or purveyors to maintain inventory.
• Oversee and participate in food preparation and line service to meet high standards for presentation, sanitation, safety and portion control.
• Generate and review reports such as weekly sales, inventory, payroll and time-keeping records.
• Determine work procedures, prepares work schedules and expedites work flow.
• Train, assign and coordinate work of employees to promote efficiency and excellence in food service.

• Minority-owned entrepreneurial design services small business.
• Provides graphic consultation and/or products for either digital or print applications.
• Customizes and optimizes visual marketing copy (on/offline) for nonprofits, educational organization, and startup clients.
• Design digital templates for communication mediums, such as email newsletters, social media, marketing promotional campaigns.
• Craft effective advertising strategies using digital tools to increase client’s audience engagement stats.
• Format design files for high-quality art and apparel printing.---

Austin, TX, US

• Liaison between in-store and online customers, communicating current stock and providing recommendations on quality alternatives when consulting on grocery substitutes.
• Dairy product specialist; perform quality assurance of back-stock and rotating freight to maximize product shelf life and minimize food waste.
• Engage with brand ambassadors, both for nationwide and local companies, on recent consumer trends and sales knowledge regarding their respective products and of similar competitors.
• Be cognizant of other departmental products to best provide accurate customer service for shoppers and coordinate with fellow team members to ensure frequently bought on-hand items are accessible to consumers.

Seattle, WA, US

• Accurately and efficiently fulfill online customer groceries at Whole Foods Market to be handpicked with quality and care, then prepped for either delivery or in-store pickup within a 30-60 minute timeframe of order.
• Carefully package and expedite a variety of products for transportation, including temperature-sensitive and fragile items, averaging 55 items per hour.
• Consult consumers' out-of-stock selections with suitable replacements and comparable product substitutions, holding a 100% suitable replacement rate.
• Proactively alert to new and updated tech knowledge, product catalog, customer service standards, and work operations.
• Organize, sanitize, and operated workstations per 2020-2021 COVID-19 health guidelines.
• Provide supplemental assistance to other in-store shoppers, Amazon Prime drivers, and Whole Foods multiple departments, stocking and facing products for buyer accessibility.

Chicago, Illinois, US

• Took a career break and invested in being a stay-at-home parent to partake in my children's developmental journey.
• Implemented educationally supported and healthy social/emotional/intellectual practices.
• Consulted with various development professionals and statistic-backed resources.
• Engaged in relational communication and fast-growing language coordination.
• Instilled a balance between individualistic values & collaborative mindsets in my kids.

Round Rock, Texas, US

• Provided administrative support for veteran and minority-owned and operated local structural engineering firm.
• Completed structural design documents for multiple construction projects with totals worth upwards of $75k.
• Evaluated calculations for data quality assurance with RFIs, pre/post-construction docs, and contractor submittals.
• Managed cross-functional engineering projects to communicate deliverables on time via Microsoft Project.
• Communicated with clients, architects, contractors, subcontractors, and permitters to ensure project designs and logistics are up-to-date and comply with civil standards and building codes.
• Recorded functional change order reports for habitant needs with project leads and performed onsite field surveys.

Dublin 2, IE

• Resolved 25+ client inquiries daily regarding productive marketing strategies using Facebook Ad products.
• Onboarded new customer relations representatives and trained teams on effective troubleshooting solutions for marketing and ad issues for businesses worth up to $5M, increasing conflict and product resolution rates by.
• Helped deploy an internal knowledge base used by 125+ employees covering creation-to-production ad lifecycles.
• Serve as department subject matter expert (SME) lead, answering client, customer, and marketing representative queries.

Austin, TX, US

• Fabricated digital graphic designs to be used in communication mediums such as emails, social media accounts, & letters.
• Consulted & researched on unique, effective methods of creative outreach tools to be used for FOA’s publicity.

Austin, TX, US

• Mentored underserved, undergraduate engineering minority students in small cohorts with a focus on retention and community support in a safe and confidential environment.
• Prepared supply inventory, coordinated with fellow staff, and promoted K-12 STEM programs focused on increasing awareness and diversity within the engineering industry via hands-on activities, panel discussions, and.
• Entered user and participation survey results into databases for record-keeping and analytical evaluation for statistics and improvements.

Bachelor’S Degree, Architectural Engineering

High School Diploma