Tammy Haven Long, Mba Email and Phone Number
As an experienced Training and HR Professional, I believe that human capital is the most important asset and the differential factor for any company, especially regarding customer service. I feel that effective companies invest in their employees by fostering a positive and inclusive work environment along with providing engaging training both initially and continuous, allowing their employees to develop personally and professionally. For the past 15+ years, I have been committed to fostering a positive work environment by focusing on training and development at the Walt Disney World Resort for both front-line Cast Members and Leaders. As a Senior Training and Project Manager, I have had the privilege to work closely with all levels of Executives which has allowed me to develop strong and effective consultation, communication and integration skills through these interactions. With the significant expansion on the Walt Disney World property, I have had the privilege of leading large scale training projects and initiatives that support a customized, engaging and effective training experience for both the hourly and salaried participants. The teams that I have led have been high performing ones that have met timelines and budgets while creating a world class training experience for our learners. These expansion projects include the openings of Star Wars: Galaxy’s Edge, Toy Story Land, Pandora, Coronado Resort: Grand Destino and various others.Leadership training is also a huge passion of mine as I truly believe that employees do not leave jobs, they leave Leaders. I have successfully launched and sustained several front-line new Leader programs, focusing on both soft and technical leadership skills. These programs have lent to an 86% retention rate for the participants. At Disney along with most companies, the training and HR functions overlap and I have had the opportunity to grow my HR skill set. I have enjoyed conducting and leading talent planning, task forces and change management efforts along with initiatives involving multi-tier communication strategies. "Tell me and I forget. Teach me and I remember. Involve me and I learn." Benjamin Franklin
Accelergy Consulting
View- Website:
- accelergy.co
- Employees:
- 5
-
Executive Vice President Of Client Strategy And TrainingAccelergy ConsultingOrlando, Fl, Us
-
Executive Vice President Of Client Strategy & TrainingAccelergy Consulting Sep 2021 - PresentOrlando, Florida, United StatesIn my current role, I consult and collaborate with financial institutions to provide the optimal level of service for their customers/clients, along with enabling growth to improve their shareholders and Members’ lives. My goal is to enable my clients to maximize their organizational effectiveness through clear sales and service processes and effective training which in-turn empowers them to deliver exceptional service to their customers/clients. My role in supporting our clients:• Creating customized sales and service processes that improve their customer/client rapport through strong relationships and exceptional service.• Developing training strategies that enable and ensure high performance by team members along with sustainment and long-term retention.• Preparing leadership to support their team members by practicing change management and coaching techniques that provide a positive and inclusive employee environment while driving employee engagement.
-
Manager Of Training Strategy And Projects (Senior Manager)Walt Disney World Oct 2015 - Dec 2020Orlando, Florida AreaOwned the design and delivery of valued training strategies via classroom, e-learning, and on-the-job training (OJT) for 40K+ hourly and salaried operations employees across Walt Disney World (WDW) Resort.Established and executed training strategy for all new initiatives, expansions, refurbishments, and openings.Energized, led, and developed team of 20+ high performing project managers accountable for all lines of business throughout the property, including soft skill and technical training.Innovated comprehensive training strategy to prepare 1.7K team leaders for launch of Star Wars Galaxy’s Edge at Disney’s Hollywood Studios, including onboarding plan for each unit, 4-hour performance/theming class, and leadership series for salaried opening team. 4.8/5.0 overall guest satisfaction; 4.9/5.0 employee onboarding experience.Constructed training program for resort manager role with detailed training guide, verbal and written assessments, classroom experience, and customized learning itinerary. 4.8/5.0 attendee approval rating; onboarded 30+ managers.Ensured compliance with Florida Employment and Labor laws through development of awareness training programs; partnered with vendors for speed to market; created e-learning curricula for 60K+ employees. -
Training And Project Team Leader/Training Strategy & Planning ManagerWalt Disney World Dec 2009 - Oct 2015Orlando, Florida AreaDeveloped and implemented operations leadership programs for all new salaried leaders.Led 200+ facilitators overseeing operations and foundational training at Disney University.Drove various global projects for Disneyland Resort (DLR) and WDW related to opening and expansions for each line of business, including class development.Engineered customized leadership program with 21 modules and written/verbal assessment for all front-line leadership roles within WDW resorts. Strengthened employee retention and customer service scores.Refreshed 26 operations courses over 12 months with internal design partners. Streamlined content; improved learner’s experience via increased activities and learner engagement efforts. Reduced training hours from redundant content and re-invested in customer service training; boosted new-hire retention; captured 4.8/5.0 positive participant feedback.
-
Learning & Development ManagerWalt Disney World Apr 2009 - Dec 2009Orlando, Florida AreaDirected training and development of all food & beverage (F&B) and merchandise hourly/salary cast members at Disney’s Animal Kingdom while promoting and delivering critical conservation and animal information.Motivated and provided direction for 20+ member coordinator team, merchandise core training team, and learning development assistant within the profit center.
-
Project Development ManagerWalt Disney World Feb 2007 - Apr 2009Orlando, Florida AreaBuilt strategy and design of emerging leaders program in partnership with Disney University while leading team of # project consultants and learning development assistants.Launched and facilitated program to new operations leaders, receiving 98% favorable rating from participants.Standardized onboarding training for front-line leaders by developing comprehensive 8-week program, including classroom and OJT and assessments. Boosted retention rate to 86%; improved guest service scores.
-
Training Team LeaderWalt Disney World Jul 2005 - Feb 2007Orlando, Florida AreaHeaded training for all new and existing Epcot (EC) merchandise cast members and leaders while leading 2 training managers accountable for F&B training at EC and Disney MGM Studios.Facilitated and championed successful conversion of merchandise POS to new Matra platform for all merchandise team members and leaders on property.
-
Training Manager, Disney'S Animal KingdomWalt Disney World Aug 2002 - Jul 2005Directed training and development of new and existing Merchandise Cast Members at Disney’s Animal Kingdom driving excellent Guest Service through training while embedding conservation and animal information.
-
Retail ManagerWalt Disney World Oct 1997 - Aug 2002Orlando, Florida Area
-
Retail Store ManagerChurch Street Station Mar 1996 - Oct 1997Orlando, Florida -
Retail ManagerThe Limited Feb 1995 - Mar 1996Orlando, Florida Area
Tammy Haven Long, Mba Education Details
-
Bachelor Of Business Administration - Bba -
Economics
-
3.9/4.0
Frequently Asked Questions about Tammy Haven Long, Mba
What company does Tammy Haven Long, Mba work for?
Tammy Haven Long, Mba works for Accelergy Consulting
What is Tammy Haven Long, Mba's role at the current company?
Tammy Haven Long, Mba's current role is Executive Vice President of Client Strategy and Training.
What schools did Tammy Haven Long, Mba attend?
Tammy Haven Long, Mba attended Illinois State University, Illinois State University, Stetson University.
Who are Tammy Haven Long, Mba's colleagues?
Tammy Haven Long, Mba's colleagues are Adam Pickett, Brad Tichenor.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial