Tamara Green, Cams, Cvrpm I Email & Phone Number

Phoenix, Arizona, United States

Remote

• Stood-up Legal Operations department and onboarded a new CLM tool to streamline the rudimentary contract management process. Worked with GC to create and test templates, clause library, and improve our archiving system.
• Created, maintained, and updated SaaS-based agreements and Business Associate Agreements to ensure the company is following regulatory requirements and risk levels, based on the type of transaction.
• Assist General Counsel with Deal Desk - approving and redlining contracts, negotiations, managing licenses, and vendor agreements.
• Managed all governance documents and streamlined processes by onboarding the ZenGRC tool to maintain all security/compliance frameworks, compliance, and audit functions.
• Collaborated with the Director of Security & Compliance to co-manage SOC 2 Type 2 and Hi-Trust Audits. Subsequently, I project-managed audit findings and remediation requirements with Security, IT, and Engineering teams.
• Managed Business Impact Analysis dashboards and completed internal risk assessments identifying critical areas to monitor and mitigate the organization’s risks and exposures.

Scottsdale, Arizona, United States

• Develop analytics and insights functions to provide accurate, timely data to senior leaders, board of directors, and team by partnering with IT and Chief of Staff/Head of People and Strategy.
• Improve performance across a wide range of functions by reducing costs, automating processes, and gaining more market share. Establish a strategic planning committee to identify efficiencies to increase revenue and.
• Lead strategic and operational plans for new and existing products assessing customer needs, market size, market trends, and competitive benchmarking to align the organization around the new initiatives.
• Serve as a trusted advisor to executive management and Head of People and Strategy on critical strategic initiatives.

Scottsdale, Arizona, United States

• Lead a team of two Banking Specialists and one Project Manager processing $2.5bn+ in payroll, taxes, invoices, and vendor payments to date in a growing and evolving start-up company in a highly regulated industry that.
• Increased Automated Clearing House (ACH) exposure and bank capacity by 65% through adding a third banking partner to the portfolio.
• Prepared ongoing operational risk reports and assessments detailing financial metrics to enable management to make informed, data-driven decisions.
• Spearheaded annual Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) and ACH audits with the General Counsel and compliance team with no findings by third-party opinions. Prepared materials for audits and exams.
• Served as Project Manager over the banking team to deliver project requirements, designed solutions to reduce costs, and build process efficiencies.

Scottsdale, AZ

• Established a highly effective banking department from scratch. Recruiting, hiring, and training a second banking specialist within five months.
• Processed more than $500M in payroll, taxes, fees, and vendor payment transactions through the ACH system for 450 businesses. Reconcile daily payroll transactions in support of the payroll software.
• Constructed workflows and process maps while closing process gaps. Wrote various policies and procedures for the department. Designed and implemented a Notification of Change and Return alert process to ensure that.
• Increased daily ACH exposure limits and company growth prospects by incorporating two new ACH processing partners.
• Generated robust reports for all levels of management, including volumes, forecasts, audits, and exams.

Tempe, AZ

• Assisted the QA team supervisor to oversee and manage 14 Quality Assurance Specialists conducting 400 to 500 phone call audits per month.
• Designed improved operational processes to upskill the team, which led to a 25% decrease in monthly business dispute overturns and error rates within five months.
• Created development plans with objectives and key results (OKRs) /performance indicators to document measures of success and opportunities.

Chandler, AZ

• Process over $500,000+ customer/distributor sales in accordance with current ISO procedures for all international territories, monthly.
• Coordinate over 150 domestic and international vessels, containers, FTL and LTL shipment logistics with internal quality, warehouse and third party logistics providers ensuring deadlines are met.
• Prepared export paperwork in compliance with specific country guidelines and laws in collaboration with distributors in Europe and Asia.
• Headed Strategic Planning Team, spearheading initiatives to improve company culture and profitability by 2023.

Chandler, AZ

• Facilitated remediation efforts for 50% of the PayPal Credit portfolio by managing relationships with seven third-party Agency Managers and teams.
• Prepared quantitative analyses of key performance indicators (KPIs), trends, and high-level information to present to key stakeholders and senior leadership.
• Conducted 400 to 500 phone call audits monthly to ensure the integrity of agencies' data and the quality of efforts made on each account to minimize legal risk.
• Facilitated calibration sessions with collections agency management. Listened to twelve calls per agency monthly to identify and minimize legal risk.
• Demonstrated exemplary leadership creating training guides, facilitating training sessions and leading live demonstrations. Supported customer facing agents with hands-on coaching.
• Collaborated with internal operations teams to aid in streamlining multiple manual processes.

Chandler, AZ

• Bolstered financial operations, proactively minimizing losses and enforcing operating procedures to ensure profitability.
• Reduced error findings by 3% through face-to-face coaching.
• Monitored hundreds of agent-customer interactions monthly.
• Administered compliance testing per internal policies and federal regulations, identifying and addressing legal risks.
• Promoted to Quality Team in September of 2012; monitored hundreds of agent-customer interactions monthly to detect compliance or behavioral risks and identify training opportunities.
• Effectively managed time between scoring calls and delivering face to face coaching with assigned agents.

Chandler, AZ

• Contacted customers via automated dialer and emails in an effort to identify payment options on -past due accounts, while adhering to FDCPA and TCPA rules and regulations.
• Achieved and exceeded goal monthly by 110%, always striving for a good customer experience while remediating PayPal Credit losses.
• Promoted to Back End Collections in March 2012, expanding my knowledge of various skip-tracing tools.
• Managed difficult and sensitive conversations and negotiated payment arrangements following quality expectations and applicable state and federal rules and regulations.
• Achieved 110% of the monthly target by providing customer satisfaction while remediating losses.
• Contributed to initiatives to promote payments assistance programs and the use of the card management website, which led to improved collections.