• Consistently coordinated interview scheduling within 48 hour SLA and facilitated new hire communications• Coordinated new hire orientation sessions bi-weekly for both HSN & QVC, scheduling facilitators and new hires• Organized travel through Egencia for candidates as needed• Handled confidential information with integrity and discretion• Utilized organizational and communication skills to effectively liaise with internal stakeholders and external vendors• Facilitated Teams meetings periodically• Maintained compliance with HR policies and procedures while contributing to a positive work culture• As needed, screened and interviewed candidates for high-volume customer service roles. Communicated effectively with candidates, recruiters and hiring managers through Jabber, Teams, emails and phone calls.

Performed voice captioning for HSN live television, mainly serving the deaf and hearing impaired communities with closed captioning of our television shows.

.Delivered customer experiences. Upheld company values and met performance targets through a customer-centric approach.• Handled a high volume of inquiries with professionalism and efficiency, ensuring customer satisfaction and retention• Upsold additional products to meet customer needs • Resolved issues promptly and effectively while maintaining a positive attitude. Utilized excellent communication and interpersonal skills to enable seamless interaction with customers and team members alike.

• Supported sales team with data entry of quotes and sales into SAP system• Communicated with internal departments in order to have products shipped• Responded to customer inquiries via phone and email

• Attended to incoming calls as well as contacted timeshare owners/potential owners regarding their requests for resort accommodations and packages• Booked rental car reservations, initiated upgrades as needed• Resolved customer concerns, ensuring a timely and satisfactory resolution

• Responded promptly and professionally to customer inquiries, requests for assistance and field technician requests• Dispatched technicians as needed to handle emergency entrapment and/or other concerns