Tammy Foreman Email and Phone Number

Governor’s Office of Information Technology (OIT)• Create, review, update, and communicate dashboards and reporting in collaboration with the Manager, Analytics and Development, Director, Technology Performance and planning, OIT leadership, peers, and agency stakeholders.• Identify, analyze, and interpret trends or patterns in complex data sets.• Create, review, update, and communicate ServiceHub and other relevant metrics in collaboration with Manager, Analytics and Development, OIT leadership, peers, and agency stakeholders.• Validate, Filter, and “clean” data by reviewing relevant reports, metrics, and performance indicators to locate and correct data problems.• Collaborates to develop and appropriately execute a change strategy, including stakeholder analysis, communication plans, and adoption plans.

Built a data layout of the company’s merchandise in MS Excel for integration into a furniture retailer software solution. • Established SKUs from paper documentation, aligned product categories, and created data dictionaries to extract valuable insights for dashboards and reporting.

Led a team focused on building high-visibility dashboards, visualizations, and reporting of Compliance and Human Resource data to senior leadership and cross-functional teams for valuable insights to make actionable decisions. • Implemented team-wide use of MS Power Bi, Snowflake, and Alteryx to improve data compiling efficiency, reducing team compiling time by 75% and improving accuracy from 90% to 99%.• Developed and implemented high-performance process and task KPIs, reduced daily reporting time by 25%.• Trained team in CRISP-DM and Project Management methodologies to identify business needs, understand the collected data, and effectively communicate with stakeholders.• Trained team in Six Sigma methodology to recognize areas for improvement and apply processes for enhancements. Developed training manuals and guides. Implemented reporting policies and procedures.

Led two teams of compliance quality assurance analysts focusing on evaluations, remediations, and reporting.• Enhanced the quality assurance program to consider a risk-based methodology approach by grading key risk indicators for management to concentrate on specific areas for training Compliance Officers.• Developed and maintained a SharePoint site as a centralized hub for requests, training, trackers, guidance, and reports.• Incorporated tools to improve efficiency in data compiling and established processes to generate reports to provide upper management areas of improvement based on risk.

Oversaw the quality assurance program in the Southwest Border region within Compliance.• Established detailed quality assurance standard procedures, guides, and conducted training for new hires.• Work closely with management in Global Field Operations to establish standards in the Compliance and Quality Assurance program.• Work closely with Global Agent Oversight management to identify improvement opportunities, isolate root causes, and collaborate on viable solutions.• Led the design, development, and implementation of KPI scorecards to provide metrics and continuous staff training.

Performed quality assurance evaluations on Compliance program reviews. • Developed automated templates and reports within MS Excel to increase efficiency and reporting. Reduced compilation from 4 hours to 15 minutes.

Verified income and employment information, reviewed credit history, and calculated the value of borrowers' collateral and assets. • Ensured that the property specifications and loan terms met requirements and government regulations.• Developed an automation template to calculate borrowers’ income and the value of collateral and assets. • Ensured employees within the team were trained and knowledgeable about processing a refinance loan.

Developed, generated, and maintained dashboards/reports designed to track fraud losses through Cognos and MS Excel.• Provided risk exposure analysis and recommended improvements in processes and procedures to senior management through PowerPoint presentations.• Developed data collection plans and extracted required data for strategy analysis, development, and impact assessments.• Worked alongside high-level management to document business processes in MS Visio and built a practical guidance manual for step-by-step procedures.

Assigned workloads to Fraud Analysts. Established key performance indicators. • Created, performed, and documented detailed audit procedures, resulting in a reduction of the compiling of data by 65% and increased accuracy to 100%.• Identified the department’s standard productivity and quality assurance goals by developing, implementing, and generating productivity and quality data, using Visual Basics within MS Excel.

Analyzed large sets of transactional data for fraudulent patterns and blocked future activity. • Recommended anti-fraud process and system improvements including the reorganization of the department’s decision matrix based on ever-changing trends and patterns. Decision matrix provided detail analysis and summary of investigation performed which led to 75% increase in accuracy of decision making.• Identified fraudulent trends in India by conducting complex analysis from multiple sources in addition to calls made to potential victimized consumers.

Designed and generated reports to track key factors, maintenance, and shipping activity through Cognos.• Reduced report generation time by 50% by disabling, improving, and generating quality reports tailored to internal customers’ needs.• Compiled, analyzed, and entered data into agreed-upon report formats for Directors and Vice Presidents of the company. Recognized for exceptional performance.

Assessed existing procedures, identified and implemented improvements to strengthen quality and productivity. • Designed templates and programs to automate production of multiple reports and other common correspondence, reducing generation time by 75%.• Drafted and reviewed employees’ monthly personal goals while offering direction on how to meet or exceed set goals with detailed actions which led to 100% of standard goals met and 50% exceeded monthly personal goals.• Generated and performed work involving the collection, compilation, and / or tracking of data and statistical information to assist Senior Management in determining quality and productivity.

Performed in-depth research to identify new fraud trends and additional restrictions only available to Research and Compliance to assist the Fraud Control Department. Results led to 5 arrests and deportation of fraudsters.• Provided feedback on cases worked by Fraud Control analysts to ensure actions taken were in compliance with procedures and guidelines.