Tammy K. Email & Phone Number

Memphis, Tn, Us

Memphis, Tn

Full continuum of mental health services. Not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. Offering outpatient, intensive outpatient, home-based, and community based programs, including a continuum of crisis services to more than 22,000 residents of Shelby County and the surrounding areas.

Virtual Contact Center

* Demonstrates strong customer service skills via chat, email and phone with ability to communicate empatheticallyboth by verbal and written means.* Answer complex calls, research, data entry and process documents as appropriate.* Efficiently prioritize customer's needs with respect and patience while showing ownership, upholding company values and enforcing all policies and procedures successfully.* Experience in managing customer accounts, troubleshooting and conflict resolution while demonstratingeffective decision-making, critical thinking and problem solving skills.* Ability to adapt in a fast-paced environment, make decisions quickly and work independently in a structured environment with minimal supervision.* High technical aptitude in Windows Operating System, Microsoft Outlook, accustomed to using multiple browsers, tabs, window navigation and instant messenger tools.* Skilled in logistics issues regarding shipping inquiries and problems by communicating with carriers and taking necessary actions to insure customer satisfaction.* Contributed to teams by consistently meeting and exceeding all metric goals.

Arlington, Tn

* Ability to provide superior customerservice by assisting customers with buying decisions through identifying customers' needs and making product recommendations.* Assisted daily in accounts receivable, payable, restocking and inventory.* Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope. * Maintain high customer readiness by delivering a clean, neat, inviting and easy to shop store environment.* Consistently met and exceeded company sales goals. Leadership responsibilities, ability to take initiative.

Arlington, Tn.

* Designed and created all products sold.* Prospected for new business through networking, community, customer referral and social media.* Developed and executed marketing programs, formatted text and graphics for blog posts; resulting in increased company exposure, customer traffic, and sales.* Maintained accurate and complete financial documentation,inventory, time and materials costs for projects.* Provided outstanding individualized customer service.* Resolved client concerns quickly and professionally while maintaining a positive relationship with customers.* Managed customer expectationsthrough open consultations to discuss preferences, styles, and ideaswith frequent communication.

Memphis, Tn

* Proven ability to develop long lasting relationships through exceptional customer service and interpersonal skills.* Personalize and relate to the customer in a way that signifies their importance as an individual.* Provide all cosmetology services, cash handling and deposits, cash register operations and appointment scheduling.* Performed daily inventory, responsible for ordering and stocking products. Maintains continuing education for licensing.* Operated equipment and maintained a filing system of client service records. Ability to work in a large team environment for an extended time.* Assist with other duties as needed.

Associate Of Science - As, Cosmetology/Cosmetologist, General

Diploma