Tammy Boyd Email & Phone Number

Ability to resolve technical issues with smart phonesAbility to empathize and establish positive rapport with customer Excellent listening skills Excellent customer service, interpersonal, and communication skills Excellent verbal and written communication including grammar and voice quality Ability to learn via live, instructor-led phone/conference call Excellent attention to detail Ability to multi-task in a fast-paced and changing environment Good typing, data entry and spelling skills Excellent to high computer skills, use Internet daily, able to download programs and email file attachments Skilled using chat and instant message communications Knowledge of keyboard short-cuts, such as cut-and-paste Ability to trouble-shoot computer glitches independently before calling for assistance Able to work with seven to fifteen browser windows open on desktop and can toggle between multiple windows

Contacted customers in order to sell art. Main advertising agent and record keeper.

Work in outbound call center, selling service contracts on appliances and helping customers with issues.

Ran credit and was computer consultant for customers calling in. Also did customer care and tech support. Helped customer decide on system that was right for their needs. Scheduled call backs and sent quotes.

Computer and printer repair and upkeep. Typed and faxed invoices and thank you notes customers. Signed for packages. Made deposits at Bank. Load supervisor at Construction site. Also helped advertise business by sending out flyers and business cards and called customers for return Business.

Took inbound calls from customers wanting to buy a computer. Answered questions about Dell computers. Placed orders. Transferred calls and set Callback appointments with customers.

Stocked shelves, priced items, and unloaded trucks.

Visual Repair D stacking PTL, kitting, motherboard prep, hoist, box build, and built computers Also trained as a Line Specialist. Certified in Word, Excel, power point, access and outlook.

Operated a multi-line switchboard computerized appointment scheduling, mail sort, faxing, photocopying, data entry, and Microsoft Office.

Universal Studies

Theatre/Communications

Activities and Societies: Drama Ministry