Opening doors for those looking to building financial freedom, get debt free and have more time without being tied to a job.HIGHLIGHT OF ACHIEVEMENT:• Expanded into three new markets within six months and achieved a customer acquisition rate of 20%.• Achieved a customer satisfaction rating of 95% based on customer surveys.• Reduced operating costs by 12% through process improvements and cost-saving initiatives.• Increased revenue by 35% over the past year through successful targeted email outreach.

Strategically aligned learning and development initiatives with organizational objectives, ensuring a cohesive approach to employee growth. Integrated various adult learning theories into training materials to address diverse learning styles.HIGHLIGHT OF ACHIEVEMENT:• Reduced pay vs. tool tracking errors by 55% within one month, cutting time-related issues by 144%.• Led cross-functional teams to implement high-impact training programs, boosting employee performance and engagement by 55%.• Introduced a new AR/AI tool (DART) that decreased job completion time by 20%.• Streamlined access to learning materials, raising pass rates to 91.9% in the first year by adding Adult learning theories.• Centralized global learning with a new LMS for onboarding and upskilling via ILT, VLT, HOA, E-Learning across USA, Canada, LATAM, and EMEA, saving $184.8K.• Increased learner engagement from 40% to 91% by incorporating AI, videos, Socratic method, and adult learning theories.Career Progression:• Promoted to Director of Learning & Development. Selected to be part of the North America Executive Leadership team. Learning & Development Manager (1/23 – 1/24).

Departed to provide care for my father during his final months.

Drove growth through advanced change management practices, deployment of new technologies, and fostering a collaborative team culture. Expertly applied adult learning principles in the creation and delivery of training materials.HIGHLIGHT OF ACHIEVEMENT:• Spearheaded a curriculum redesign/LMS transition, achieving $25K annual savings and implementing a new training framework with a $500K budget, reducing costs by 35%.• Introduced Scrum, ADDIE, and storyboarding techniques, completing over 200 JIRA tickets in six months and aligning content effectively.• Developed assessments to measure KPI effectiveness, boosting scores from 40% to 92%, and refined operational processes, resulting in a 40% productivity increase.

Assessed effectiveness of training programs using advanced data tools, adapting instructional methods to enhance learning outcomes and diversify training approaches.HIGHLIGHT OF ACHIEVEMENT:• Developed "Time Tracking" program, saved 70+ hours per week in nonproductive time.• Implemented training to transition 700+ agents to remote work within two weeks and managed L&D and WFP initiatives, raising compliance rates to 98%-100%.• Led new hire coaching and documentation initiatives, reducing time and errors by 80%, and collaborated with instructional design to create materials that increased productivity by 40%.Career Progression:• Corporate Lead Trainer (2/14 - 6/2020): Promoted to Interim Manager, Training Manager. Developed topics on Customer-Centricity and Coaching for Success, improving retention to 97%. Conducted needs analysis and developed gap training, reducing attrition by 10%. Cruise Consultant | Tier 3 | Assistant Trainer (12/10 – 2/14).