• Lead opportunities through the sales cycle including prospecting, opening newaccounts and account management.• Lead B2B conversations and create relationships that are both consultative andresults oriented.• Build relationships with clients and identify client needs.• Develop sales strategies prior to contacting clients using a variety of visual andother sales aids.• Lead new account penetration and revenue growth.• Schedule, organize and prioritize work to meet clients demands promptly,accurately, and effectively.• Communicate abilities of our company to clients.• Set and keep sales appointments and track past and future opportunities.• Travel majority of shift to meet new prospects, close deals and maintain B2Brelationships.• Determine any additional needs of the business prospect and clients.• Provide progress updates to RVP’s and consult with them on any possiblechange orders or future sales.

Recruits, researches, interviews, screens, and refers job candidates for job openings by performing the following duties:• Develops and carries out recruiting strategies and processes• Interviews and evaluates candidate’s education, skills acquired through previous employment, personality, and qualifications to work at various client companies.• Process and extend job offers to qualified candidates.• Orients, dispatches, and manage the field employee workforce, including counseling, disciplining and terminating.• Fill job orders effectively and timely and follows up with arrival calls and quality checks as required by or service differentiators.• Approves/process modifications to assigned field employees’ pay rates.• Acts as the primary liaison with clients, evaluates skills required for each job assignment and troubleshoots and addresses clients’ complaints.• Evaluating the market in efforts to service our clients’ needs.• Frequent visits to clients’ sites to conduct safety observations.• Specialize in aggressive staffing needs for last minute staffing requests from clients.

Provided a top-quality, positive customer service experience to technicians, executives, and clients – while supporting a high-paced, diverse, and dynamic 24x7 environment. Developed all center processes and procedures while ensuring accurate and timely solutions to Tier I requests. Significant knowledge of VoIP and CISCO, network performance tools for troubleshooting, and equipment maintenance and testing. Point of contact for customer escalations – overseeing trouble tickets for various networking issues.  Team Infrastructure: Cultivated a positive, high-morale environment – leaving open lines of communication while overseeing the coaching, developing, rewarding, counseling, and providing corrective action to staff. Managing Performance: Conducted daily meetings within the Management System Operation and Control (MSOC) to establish performance objectives through needs identification and providing individual feedback.  Scalable Workforce Solutions: Identified and implemented quality checks – assisting technicians with technical issues and efforts to standardize, reduce, and/or automate manual work performed in the NRC.  Cost Savings: Saved over $4,800 annually in inventory by setting up an ordering processes that caught overspending and only allotted for specific employee needs.  Streamlining Service Levels: Conducted time studies on employees that would track every function performed to determine efficiency, productivity, and utilization. Entered times into an automation tool that allowed easy access to daily/monthly/annual employee performance for thorough evaluations. Business Unit & Stakeholder Interactions: Interfaced cross-functionally to restore outages in efforts to reduce overall MTTR and outage duration time.  Awards: Winner of the 2010 and 2012 KCA NRC Telemetry Management Team Award.

Supervised a team of Electronic Technicians, managing the Retail Global CMC with responsibility for installations, repairs, testing, and terminations of equipment on customer premises. Negotiated with other company entities to restore circuits for retail and wholesale customers. Researched, analyzed, prepared and presented Meridian Reports for coaching technicians who were out-of-range on Average Speed of Answer and MS Office Suite for recording macros, creating pivot tables, and comprehensive presentations. Setting Goals and Delegating Work: Facilitated the Visual Communication Boards (VCB) which detailed all employee's real-time performance results with trend charts for team comparisons.  Technician Management: Monitored maintenance worklist generated by BMP2 and GRETA.  Recognition: Won the Management Recognition for hard work and dedication in maintaining MSOC and Stability results as well as the Q4 award for going above and beyond in the Tucker GCMC.

Marketed and analyzed a variety of telecommunications products and services to meet customer and call center needs for the SONET Transport Center & Wholesales Provisioning for ACAC & CWINS. Interacted with online systems while maintaining a current knowledge of BellSouth products and equipment. Up-to-date with SONET network elements, EDSX/DCS frames, and emergency node restoral using Transport.  Influential Communication: Utilized and consultative approach to encourage a customer relationship based on trust and mutual respect – that assisted in enhancing the buying experience.  Troubleshooting Outages: Deep knowledge of POTS lines, T1, T3, ISDN, ATM, OC3, OC12 and OC48 circuits.