Tamoy Thomas Email & Phone Number

✴️ SNAPSHOT:I was promoted into new role to conduct assessments to evaluate clients' household situations, income status, and immediate needs. Advocated on behalf of clients and coordinated with landlords, mortgage companies, and utility providers to negotiate payment arrangements. Administered emergency financial assistance programs, ensuring compliance with documentation requirements. Provided comprehensive case management services that included resource referrals, weekly goal tracking, and follow-ups. Connected clients with job resources, educational programs, and training institutions to support employment, housing stability, and skill development goals. ✴️ SELECTED HIGHLIGHTS:🔹 Maintained smooth and efficient operations as sole staff member during staffing shortages, consistently resolved client issues independently, allowing management to focus on other priorities 🔹 Maintained 100% compliance rate while effectively managing over 170 direct service and 35 case management clients annual across agency's second-largest county 🔹 Trained, coached, and mentored new hires on essential job functions, including client advocacy, assessments, vendor management, negotiations, and case management 🔹 Conceptualized and implemented 2-week-long hotel approvals instead of only week-long approvals, which eliminated administrative burden and improved productivity 🔹 Served as de facto team leader during absence of management, offering guidance and support on processes and procedures while demonstrating collaborative leadership style✴️ KEY SKILLS:Human Capital Development, Records Management, Vendor Negotiations, Strategic Planning, Program Management, Customer Advocacy, Case Management, Report Preparation, Community Partnerships, Regulatory Compliance, Problem Solving, Client Service

✴️ SNAPSHOT:I began as Receptionist and promoted to newly created role in 2012 to work with 25 clients per week, assisting with client intake process. Primary functions included scheduling appointments, educating clients on necessary documentation, conducting initial assessments, copying documents, entering data into database systems, preparing files, supporting caseworkers, and providing outstanding client service in highly confidential environment. ✴️ SELECTED HIGHLIGHTS:🔹 Increased client preparedness and caseworker productivity by implementing proactive appointment reminder system to ensure clients arrived with all necessary documentation.🔹 Cultivated robust relationships with clients and caseworkers, earning reputation as supportive, efficient, and thorough teammate who remains calm and collected under pressure.🔹 Contributed to 25% increase in customer satisfaction and improved community reputation by proactively addressing client concerns through one-on-one interactions, clarifying company changes, and reinforcing commitment to service improvement.🔹 Survived 40% reduction-in-force and promoted to newly created role as Intake Assessor; selected as part of steering committee to develop and implement new functions, processes, and workflows.🔹 Ensured compliance with state auditing standards, safeguarding annual funding by meticulously auditing client files for accuracy and completeness. ✴️ ADDITIONAL EXPERIENCE:Project Assistant, Clayton State University, 2008