Tamra Johnson Email & Phone Number

United States

United States

Sydney, AU

• Provided strategic human resources services in the Western U.S. and Saipan for global professional services company.
• Leveraged business strategy and organizational plans to assist the business with analysis and diagnosis of client needs in achieving their goals by identifying People resources and organizational issues.
• Provided strategic consultation to 16 region leaders on human resources issues including workforce planning, change management, employee relations, HR policies, and regulatory compliance.
• Drove people processes (performance, development, and career) and provided guidance for performance review processes including scheduling, training sessions, and reporting.
• Identified talent pool strengths and needs, and coordinated programs to leverage strengths and development needs in partnership with the Talent Management COE.
• Developed employee onboarding and employee engagement programs to continually improve employee engagement and retention.

San Francisco, California, US

• Provided human resources oversight, strategy, and services for global infrastructure firm with 5000+ people across 146 locations around the world.
• Human resources business partner and people consultant responsible for about 500 employees within multiple business sectors including Roads & Highways, Bridges, Aviation, Water, BI and Finance.
• Provided global HR support within the United States, Canada, and the Philippines working with sector leaders, managers, and employees.
• Coached leaders and managers on workforce planning, employee engagement, retention efforts, staff equity, performance reviews, and employee relations.
• Managed employee permanent residency and immigration work visas to determine employment status and eligibility.
• Ensured effective employee communications for benefit questions, health plan information, and change management initiatives.

New York, NY, US

Responsible for new acquisition and customer growth, I partnered with companies to improve employee recruitment processes and results through an international network of specialized recruiters and AI recruitment software.

Dallas, TX, US

Managed the project delivery coordinator group for a global technical and engineering services firm. This included managing department workloads and assigning staff of six to various projects nationally. I also fulfilled internal infrastructure and administrative needs for the Honolulu Rail project while managing SharePoint site administration, reporting.

Seattle, WA, US

Supported senior leadership of leading transit authority in Seattle area performing administrative, professional, and technical duties. Ensured effective internal communications, project status reporting, meeting scheduling and management support of seven major rail projects.

Phoenix, AZ, US

• Responsible for administration and human resources functions for nation-leading Health Information Exchange (HIE) allowing Arizona state providers and clinicians to securely share patient information and better.
• Managed operations of administrative staff including human resources, IT help desk, CRM support and office administration
• Selected and implemented new HRIS and applicant tracking system (Bamboo HR) including design of system processes and training all company employees
• Created and implemented employee engagement and recognition programs to improve company culture and employee morale
• Developed recruiting, selection, hiring, training and on-boarding processes for new and transferred employees
• Conducted full-cycle recruiting including job postings, screening, interviewing, background checks and offer creation for C-suite to customer support level positions

Dallas, TX, US

• Oversaw employee relations and HR activities in support of the Boeing program.
• Managed team of three direct reports in program operations department responsible for 36 employees across three locations
• Created new employee on-boarding process including orientation development, training, space assignments and credentialing process, increasing efficiency and time to productivity
• Improved management of employee reassignments during program demobilization using employee skill assessments, employee interviews and coaching
• Coordinated employee training and partnered with corporate human resources on assignment notifications, employee transitions, benefits, FMLA and EEOC
• Led company safety program and emergency preparation for four locations

Dallas, TX, US

• Oversaw site construction and facility communications for site upgrades at Boeing. Was promoted to this role while maintaining employee relations responsibilities.
• Developed facility employee communications plan for $20 million project
• Coordinated facility upgrades and alternate facility use procedures for entire Boeing campus
• Communicated updates with Boeing area managers, develop content for employee site newsletter, provide employee feedback and survey data to executives and served as main point of contact for facility questions

Auburn, WA, US

• Led operations and sales of small pet product manufacturing company selling to distributors, retailers and online consumers. Business sold in 2016.
• Grew business from one customer to nationwide distribution with over 500 retailers, store chains and wholesale distributors
• Established production processes, managed production employees and trained personnel at co-manufacturer
• Implemented business management systems including Salesforce.com CRM, QuickBooks and Simplify Commerce
• Experienced 44% CAGR (YOY growth prior 3-year average) through employee management and hands-on selling
• Conducted direct sales with 390 retail customers including Amazon, MudBay, Pet Food Express and Costco Wholesale

Seattle, WA, US

• Managed workers’ compensation claims determining benefits due on time-loss claims, monitoring reserve accuracy, and filing documentation with the state. Skills required include strong interpersonal skills, high.
• Managed over 170 medical and time loss claims simultaneously for employee on-the-job injury claims
• Maintained over 60 client relationships, providing claim status information, upcoming training schedules and consultation
• Represented clients in mediation conferences with the Board of Industrial Insurance Appeals
• Contacted employer accounts, set up initial contact, and served as the single point of contact for claim questions and issues
• Corresponded with the Department of Labor & Industries, employers, medical offices, attorneys and vocational counselors

Tumwater, WA, US

• The Claims Administration Program plays a vital role in the economic well-being of the state ensuring over 2,330,000 employees receive sure and certain relief in accurate and timely medical and wage replacement.
• Assisted claimants, attorneys, physicians and vocational rehabilitation counselors with a variety of claims-related issues including claim status, payments, claim history and the procedure for adding attorneys
• Researched claim problems and provided information regarding time loss, payment and medical bills, and reimbursement of travel and other expenses
• Authorized the treatment of medical procedures and escalated cases to claim managers as appropriate
• Provided information on reopening of closed claims and independent medical evaluation assignments
• Relayed department policies and industrial insurance laws to claimants by telephone