John D'Angelo Email & Phone Number

Colorado, United States

Vail, Colorado, United States

• 84 Hotel keys, 37 Fractionally Owned Residences, 5 F&B Outlets including Owner's Lounge, Ski Valet, 9K sq. ft. Meeting and Event Space
• Exceeded 110 RevPar Index 5 months in a row in a highly competitive market by rate strategy and layering group business during need periods
• Implemented a luxury guest service culture that saw an NPS growth of 10+% year over year
• Organized a facility assessment, reviewed all major mechanical maintenance programs and implemented necessary systems to increase efficiencies and save utility costs
• Developed a strong community network that helped drive room and meeting space occupancy during need periods

Vail, Colorado, United States

• 285 Hotel keys, 75 Residences in rental pool, 7 F&B Outlets including TopGolf Swing Suites, Axe Throwing, and Market, 40K sq. ft. Meeting and Event Space
• Increased NOI by 100% from 2021 to 2022
• Significant year over year growth in Customer Service metrics by creating an inclusive and caring work environment for colleagues, utilizing Forbes daily energizers, and fostering a culture of positivity
• Revamped Residential business plan to enhance value for unit owners and guests renting their units. This resulted in adding 8 new units in 2022
• Brought Vail Valley Live Daily Broadcast and permanent studio to the resort

• Numerous leadership roles with Hyatt Hotels including:
• Hyatt Regency Orlando Airport
• Hyatt Regency Denver (opening team)
• Hyatt Regency Clearwater Beach
• Hyatt Regency Bellevue on Seattle’s East Side
• Manchester Grand Hyatt San Diego

Isle Of Palms, South Carolina, United States

• 575 Units including 2 hotels, 180 Homes & Villas, and 150 Residences, 9 F&B Outlets, 60K sq. ft. Meeting and Event Space
• Led opening of 153 key Sweetgrass Inn Hotel in March 2021 including new pools, restaurants, meeting/event space and retail
• Restructured Property Management and Vacation Rental business to include new leadership, programming, rental agreements, and an improved relationship with all owners and business partners
• Increased Rooms revenue year over year by 14.5% with an improvement of 14.3% in ADR thus overachieving budgeted benchmarks while elevating the guest experience in a COVID year, and successfully implementing.
• Managed numerous capital projects to include one of the two onsite hotel’s renovation, air handler replacement for Residence at Sweetgrass, Plaza redevelopment, resort landscaping and building a colleague parking area
• Elevated Guest Satisfaction scores by introducing NPS scoring, Forbes-inspired service training, and implementing an MOD program

Nashville, TN

• OPENING GENERAL MANAGER, GRAND HYATT NASHVILLENamed ‘Best New Hotel in America’ by USA Today591 Keys, 7 F&B Outlets, 77K sq. ft. Meeting Space
• Led the successful opening of the first franchised Grand Hyatt by recruiting a best-in-class management team and driving $33 million in pre-opening bookings
• Leveraged task force, third party labor, visa programs and student mentor programs to create flexibility in staffing in preparation for the return of business
• Designed restaurant concepts/branding for outlets and meeting spaces

Nassau, Bahamas

• 1800 Rooms, 26 F&B Outlets, 100K sq. ft. of Meeting Space and an Annual Revenue of $165 million
• Partnered with ownership and Hyatt Leadership to open the largest resort in the Eastern Caribbean in less than 90 days
• Implemented Crave In-Room e-tablet compendium solution replacing paper collateral and creating incremental revenue through add-ons to In-Room Dining, late check-out options and promoting Spa and Golf
• Instrumental in promoting Hyatt as the employer of choice and interviewing countless potential local Bahamians and global expats

San Diego, CA

• 1628 Rooms, 8 F&B Outlets, 136K sq. ft. of Meeting Space and an Annual Revenue of $180 million
• Created Hyatt Up$tream initiative, doubling upsell revenue to $1.2 million and growing conversion rate from 2.6% to 7% over the desk
• Increased NPS by 2 pts and Loyalty Member NPS by 10 pts YOY
• Achieved a high divisional engagement score of 4.63 from 4.50 in 2015
• Led the following initiatives: Zingle texting, Sertifi online payment system beta, Xeros bead system washer installation, Sonifi / Sonicast FTG TV, replaced all newspapers with NYT digital access saving $60K annually.

Bellevue, WA

• 732 Rooms, 60K sq. ft. of Meeting Space and an Annual Revenue of $60 million
• Worked closely with Microsoft, Expedia and Amazon clients
• Brought custom cutting edge technology to the hotel via a custom mobile app, direct texting-to-Guest service and installed 80-inch touchscreen tables in our lobby
• NPS Improvement from 57.5 in 2013 to 65.1 in 2014 and 69.8 in 2015

• 250 hotel keys within a unique beachfront complex featuring individually owned homes, condos, restaurants and recreational facilities with an Annual Revenue of $30 million
• Assisted with the function of the HOA as well as Clearwater CVB
• Turned an unused, zone restricted space into a self-sufficient art gallery that grossed $25K per year with a 30% commission for the hotel
• Achieved a high divisional engagement score of 4.69
• Republican National Convention, 2012