John D'Angelo Email & Phone Number

Colorado, United States

Vail, Colorado, United States

84 Hotel keys, 37 Fractionally Owned Residences, 5 F&B Outlets including Owner's Lounge, Ski Valet, 9K sq. ft. Meeting and Event Space• Exceeded 110 RevPar Index 5 months in a row in a highly competitive market by rate strategy and layering group business during need periods• Implemented a luxury guest service culture that saw an NPS growth of 10+% year over year• Organized a facility assessment, reviewed all major mechanical maintenance programs and implemented necessary systems to increase efficiencies and save utility costs• Developed a strong community network that helped drive room and meeting space occupancy during need periods

Vail, Colorado, United States

285 Hotel keys, 75 Residences in rental pool, 7 F&B Outlets including TopGolf Swing Suites, Axe Throwing, and Market, 40K sq. ft. Meeting and Event Space• Increased NOI by 100% from 2021 to 2022• Significant year over year growth in Customer Service metrics by creating an inclusive and caring work environment for colleagues, utilizing Forbes daily energizers, and fostering a culture of positivity• Revamped Residential business plan to enhance value for unit owners and guests renting their units. This resulted in adding 8 new units in 2022• Brought Vail Valley Live Daily Broadcast and permanent studio to the resort

Numerous leadership roles with Hyatt Hotels including:• Hyatt Regency Orlando Airport• Hyatt Regency Denver (opening team)• Hyatt Regency Clearwater Beach• Hyatt Regency Bellevue on Seattle’s East Side• Manchester Grand Hyatt San Diego• Grand Hyatt Baha Mar (opening team)• Grand Hyatt Nashville (opening team)• Wild Dunes, Sweetgrass Inn (opening team)• Grand Hyatt Vail

Isle Of Palms, South Carolina, United States

575 Units including 2 hotels, 180 Homes & Villas, and 150 Residences, 9 F&B Outlets, 60K sq. ft. Meeting and Event Space• Led opening of 153 key Sweetgrass Inn Hotel in March 2021 including new pools, restaurants, meeting/event space and retail• Restructured Property Management and Vacation Rental business to include new leadership, programming, rental agreements, and an improved relationship with all owners and business partners• Increased Rooms revenue year over year by 14.5% with an improvement of 14.3% in ADR thus overachieving budgeted benchmarks while elevating the guest experience in a COVID year, and successfully implementing advantageous revenue management strategies• Managed numerous capital projects to include one of the two onsite hotel’s renovation, air handler replacement for Residence at Sweetgrass, Plaza redevelopment, resort landscaping and building a colleague parking area• Elevated Guest Satisfaction scores by introducing NPS scoring, Forbes-inspired service training, and implementing an MOD program• Increased TripAdvisor Ranking to #1 in the comp set despite pandemic staffing and supply challenges

Nashville, Tn

OPENING GENERAL MANAGER, GRAND HYATT NASHVILLENamed ‘Best New Hotel in America’ by USA Today591 Keys, 7 F&B Outlets, 77K sq. ft. Meeting Space• Led the successful opening of the first franchised Grand Hyatt by recruiting a best-in-class management team and driving $33 million in pre-opening bookings• Leveraged task force, third party labor, visa programs and student mentor programs to create flexibility in staffing in preparation for the return of business• Designed restaurant concepts/branding for outlets and meeting spaces

Nassau, Bahamas

1800 Rooms, 26 F&B Outlets, 100K sq. ft. of Meeting Space and an Annual Revenue of $165 million• Partnered with ownership and Hyatt Leadership to open the largest resort in the Eastern Caribbean in less than 90 days• Implemented Crave In-Room e-tablet compendium solution replacing paper collateral and creating incremental revenue through add-ons to In-Room Dining, late check-out options and promoting Spa and Golf• Instrumental in promoting Hyatt as the employer of choice and interviewing countless potential local Bahamians and global expats

San Diego, Ca

1628 Rooms, 8 F&B Outlets, 136K sq. ft. of Meeting Space and an Annual Revenue of $180 million• Created Hyatt Up$tream initiative, doubling upsell revenue to $1.2 million and growing conversion rate from 2.6% to 7% over the desk• Increased NPS by 2 pts and Loyalty Member NPS by 10 pts YOY• Achieved a high divisional engagement score of 4.63 from 4.50 in 2015• Led the following initiatives: Zingle texting, Sertifi online payment system beta, Xeros bead system washer installation, Sonifi / Sonicast FTG TV, replaced all newspapers with NYT digital access saving $60K annually, pool cabana and furniture replacement

Bellevue, Wa

732 Rooms, 60K sq. ft. of Meeting Space and an Annual Revenue of $60 million• Worked closely with Microsoft, Expedia and Amazon clients• Brought custom cutting edge technology to the hotel via a custom mobile app, direct texting-to-Guest service and installed 80-inch touchscreen tables in our lobby • NPS Improvement from 57.5 in 2013 to 65.1 in 2014 and 69.8 in 2015

250 hotel keys within a unique beachfront complex featuring individually owned homes, condos, restaurants and recreational facilities with an Annual Revenue of $30 million• Assisted with the function of the HOA as well as Clearwater CVB• Turned an unused, zone restricted space into a self-sufficient art gallery that grossed $25K per year with a 30% commission for the hotel• Achieved a high divisional engagement score of 4.69• Republican National Convention, 2012