Hilary Tan Email & Phone Number

Remote

• Leading talent acquisition for over 400 new hires by implementing recruiting strategies in collaboration with leadership team• Scheduling and conducting over 1000 hours of employee onboarding and training • Managing company-wide payroll and benefit plans• Mediating conflict resolution by utilizing best practices as well as company policies• Recruiting international candidates world wide for opener and mid level positions

Montreal, Canada Area

• Informing VIP clients of major upcoming events, booking major reservations every week• Making sure to provide top-notch service starting with a high-energy greeting and tailoring my customer service to the needs of each table in order to generate repeat business• Ensuring all parties are satisfied with service they received over the course of the night • Promoting brand and weekly events through a variety of marketing mediums including organic and sponsored posts on a multitude of platforms, increasing engagement rate weekly by coming up with different, creative ways to market through social media• Personally generated over 212K+ in sales from January 2018-December 2018

Montreal, Canada Area

• Responsibilities include keeping track of client preferences, tastes and ensuring every client has a seamless experience at a multitude of events ranging from small scale weddings or work conferences to mass-scale festivals (Osheaga, IleSoniq, Escapade) and charity fundraisers (Kids4Kids)• Ensuring all logistical aspects of events are taken care; gaining an in-depth knowledge on the process of planning and putting in motion events aforementioned• Approaching and networking with potential clients, signing large-scale clients that have become loyal to the company and have played an integral part to its’ success• Maintaining high standard for VIP guests and developing a strong rapport with clients

• Coordinated trip organization for over 3000+ students from colleges around North America to tropical destinations by discussing with travel agencies and on-the-ground companies • Organized & executed day-to-day activities, events, and intervened with local and international management when any problems arose • Responsibilities also included being artist liaison for the entirety of the trips by taking care of the multitude of artists performing by booking hotels, taking care of riders, buyouts, etc. • Authored and managed social media accounts for Xtreme Trips, fueling its primary Instagram account to gain over 7k+ followers while administrating it• Liaising with various media & production partners to ensure that our external-facing digital properties were always kept up to date, and interfaced between the internal operations of the company and its external brand image• Created affinity with the Xtreme Trips brand in the 18-24 demographic through targeted marketing strategies, VIP experiences, and strategic partnerships

Hong Kong

• Compiled and selected exclusive list of guests for clients’ events• Developed the design, put together and sent out invitations for events, kept track of detailed lists of RSVPs in collaboration with clients• Handled 90+ calls daily, with responsibilities including signing new customers and retrieving client-pertinent data• Worked closely with clients to ensure that all events would go on seamlessly and handled day-of tasks during events, from small details to main duties

Hong Kong

Human Relations

Fashion Merchandising