Retail Team Leader
CurrentRetail Team Leader • Supporting the Manager in leading a team at Kings Cross Station, ensuring exceptional customer service through effective interpersonal skills, brand passion, and extensive product knowledge.• Assisting and deputise for the Store Manager in day-to-day store operations, including scheduling, sales analysis, and commercial reporting.• Leading the team of Retail Assistants by setting high standards for customer service, professional etiquette, and store presentation.• Utilising in-depth product knowledge to enhance customer experience and drive sales.• Conducting regular training sessions to keep the team updated on product information and customer service best practices.• Monitoring and analysing sales data to inform strategic decisions and optimize store performance.• Ensuring store compliance with health and safety regulations, maintaining a clean and welcoming shopping environment.• Act as a point of contact for customer inquiries and resolved issues promptly to ensure customer satisfaction.• Coordinating with the Store Manager to implement promotional activities and sales initiatives.• Fostering a positive and collaborative team environment, encouraging open communication and teamwork.
