William Ribeiro Email & Phone Number

São Leopoldo, Rio Grande Do Sul, Brazil

Responsible for troubleshooting and solving complex cases related to SAP Cloud Application Services. Communicating directly with customers through screen sharing sessions, calls and emails. Using technologies such as Splunk, SQL queries, XML posting using REST APIs, collecting and reading logs.-Handling of low, medium and high priority service requests.

As an intern from NetWeaver DB/OS team, I’ve sharpened my customer service skills through IncidentSolving, Expert Chat and countless calls to customers. This resulted in superb feedback from management, colleagues and customers. I also acquired new technical skills which helped me create documentation and knowledge articles. Taking ownership of the queue.

Novo Hamburgo Area, Brazil

At Acciona Forwarding, I supervised the entire cargo shipping process. My job was to make sure that the cargo reached its destination intact and on time. To achieve that, I was in constant contact with my peers, not only here in Brazil, but also around the Globe. At this position, I've acquired strong customer service and supporting skills, since air.