Tanesha Fellows Email & Phone Number

Berkeley, California, United States

• Achieve technical and operational efficiency through end-to-end coordination of IT and Telecom infrastructure projects• Manage schedules for engineers, field technicians, help desk technicians, and cabling technicians through software applications ConnectWise, Outlook, and Excel• Set deadlines, submit client deliverables, assign responsibilities, and track progress• Monitor performance of project delivery based on day-to-day project management activities• Ensure compliance with estimated project budgets and timelines consistent with company initiatives• Manage issues throughout the project life cycle and initiate solutions to reduce project costs • Interact and clearly communicate with customers to ensure company and client needs are met• Assess potential project risks, outline risk mitigation solutions, and proactively resolve issues• Train, monitor, and lead a team of three dispatchers to support their learning, talent, and growth• Attend project kickoff meetings and document time accurately to resolve all open action items• Estimate, prepare, and negotiate Change Orders; Support and participate in the management of vendor and consultant scope delineations, interfaces, facility impacts, contract management, invoicing, transfer of documentation, and integration during all stages of projects• Coordinate cabling and phone installation projects with non-profit organizations• Daily review of installation contracts and developed scope of work summaries for field technicians

Berkeley, Ca

• Scheduled IT appointments and dispatched technicians to ensure that all call requests were answered• Monitored open service ticket activity to ensure proper technician assignments and the timely completion of the service requests; Scheduled field technicians for onsite jobs• Created open service tickets and completed quality control of tickets emailed into the software system • Assigned tickets to help desk technicians for an even distribution of the work and to ensure urgency levels were clear• Responded to emergency service requests, expedited, and handled in a timely fashion, and provided customers with information on efforts to provide technical help

Oakland, California, United States

• Managed, supervised, organized, evaluated, and monitored all office and business operations• Handled medical billing, payroll, and invoices; Screened telephone calls and emails• Proofreading and processing of UVISA, Extreme Hardship, and Political Asylum letters• Assisted Spanish speakers with Victim of Crime applications and interpretation

Oakland, California, United States

• Managed all business and office operations including payroll; Scheduled and dispatched technicians• Screened and directed phone calls and distributed correspondence throughout the office• Processed invoices, estimates, tracked payments, and handled bookkeeping• Applied for business licenses and permits; Managed Angie’s list accounts and online advertising

San Francisco Bay Area

• Guided clients in proper makeup application techniques through make-up artistry• Taught makeup lessons to customers while demonstrating a high level of creative and technical expertise; Advised clients how to use tools and create different looks• Set-up in-store events and shows with visual merchandising to stand out against competitors• Handled details in register opening, closing, and balancing daily to tally retail sales and income• Delivered inspirational, authentic, and personalized customer service to every client• Maintained client books and sales tracking information

Pleasanton, California, United States

• Guided clients in proper makeup application techniques • Taught makeup lessons to customers while demonstrating a high level of creative and technical expertise; Advised clients how to use tools and create different looks• Set-up in-store events and shows with visual merchandising to stand out against competitors• Handled details in register opening, closing, and balancing daily to tally retail sales and income• Delivered inspirational, authentic, and personalized customer service to every client• Maintained client books and sales tracking information

Twin Falls, Idaho, United States

• Provided administrative support to attorneys and paralegals; Handled court and post office runs• Screened telephone calls and emails; Filed records, created invoices, and handled bookkeeping • Prepared legal documents and letters through dictation and audio transcriptions• Maintained and organized attorneys’ schedules and court hearings• Performed DNA tests on clients and sent out specimens as requested• Interpreted dialogue and discussions for Spanish-speaking clients

Los Angeles, California, United States

• Executed administrative needs for the office manager and RA; Answered phone calls and emails• Maintained spreadsheets, files, and issued new work orders to the RA• Communicated directly with finance companies to give updates and new information about clients• Created and filed police reports with corresponding police departments• Scheduled appointments, created invoices, and prepared documentation

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Associate Of Arts (A.A.), Psychology, Liberal Arts

Cosmetology License, Cosmetology And Salon Management