Ted A. Email & Phone Number

- Escalation point for IT Support Technicians, providing guidance and support to helpresolve complex technical issues- Administration of Jira and Confluence including creating projects, managing workflows, creatingautomations, managing users, groups, and permissions- Conducting thorough and detailed audits of internal systems, ensuring compliance, security, andoptimal performance.

- Providing support to end-users, responding to calls, tickets in Jira, and remote support sessions toresolve technical issues and provide guidance including installation and configuration of hardware andsoftware, network connectivity issues, and printer setup and configuration- Managing inventory of laptops and other IT equipment, including distribution, maintenance, andtracking of assets- Creating and managing user accounts and permissions within Active Directory and other internalservices ensuring appropriate access and security levels are maintained- Creating documentation for technical solutions and procedures in Confluence in order to maintainaccurate records and facilitate knowledge sharing among internal and external team members.

Las Vegas, Nevada, United States

- Providing world-class customer service and WOWing customers through multiple channels including phone, email, and live chat while consistently meeting or exceededing performance metrics, such as call handle time, customer satisfaction, and first-call resolution rate- Coaching and training new team members on best practices for customer service and support- Conducting customer satisfaction surveys and other feedback mechanisms to identify areas forimprovement and opportunities to enhance the customer experience

Las Vegas, Nevada, United States

- Managing a team of valet attendants, providing direction, guidance, and coaching as needed to ensurea high level of customer service and satisfaction- Managing the flow of vehicles in and out of multiple valet areas, ensuring efficient and timely service for customers- Demonstrating a strong attention to detail, ensuring that all vehicles were properly identified andreturned to the correct owner