Tania Epps Email & Phone Number

Richmond, Texas, United States

• Audited new and personal business accounts to maintain customer satisfaction and improve integrity of business relations while staying within banking compliances.• Utilized the Synergy documentation system to scan personal and business forms to facilitate the auditing process.• Worked cross-functionally with IT and other departments to sustain system functions and upkeep bank accounts.• Collaborated closely with the Operations Department Management Team during weekly meetings to discuss new and important ideas to deliver a seamless and well-rounded customer experience.

Richmond, Texas, United States

• Became a subject matter expert to efficiently check on the status of customer accounts and track checks and payments while maintaining proper code and conduct with fragile client information.• Collaborated with banking customers who were victims of fraud and identity theft to find tailored solutions for their problems.• Answered questions about account types and banking products while providing genuine and constant care to customers.• Handled 100’s of complex phone calls, emails, and chat sessions while interacting with multiple departments to expedite issue resolution.• Troubleshooted online banking support functions and performed complex data and document validation.

Richmond, Texas, United States

• Quality test new and revised large insurance/health benefit documents, determine if claims are adjudicating properly, take appropriate steps once testing is complete.• Submit ServiceNow requests when testing templates need updating.• Provide expertise on projects as needed, including testing claims providedby pharmacists, verifying that claims are processing correctly and identifyingreasons a claim may be processing differently than expected.• Utilize several testing tools concurrently to review and certify test claims toreach quotas.

Houston, Texas, United States

• Actasaprimarycontactformortgageapplicants.Manageroutinephonecalls, emails, and chat responses. Review and validate loan documents. Perform routine data entry and validation tasks.• Interact with multiple departments to expedite processing and/or issue resolution.• Demonstrate behaviors aligned with the organization’s desired culture and values.• Perform other related duties as required/assigned.• Utilize some multiple systems within mortgage industry: Encompass, WestVM, etc.• Initiate third-party orders such as, title, appraisal, hazard, flood certificate,credit, etc.

Houston, Texas, United States

• Operates automatic half-ton trucks(limited to loads under 26k) to facilitate shipping and receiving operations while adhering to all company safety requirements• Load, unload, store, transport, and furnish shop and field workers with materials, tools, equipment and supplies• Operate company owned or furnished material handling equipment such as forklifts, welder, and repair tools• Performssemi-annualphysicalinventoryoftoolsandassets(includingtrailers) to ensure all are accounted for.• Coordinates with all job site contacts for all tool deliveries• Maintains a safe, clean, and secure space with an identified place foreverything to provide quick identification of missing or damaged equipment.• Ensure work areas are restocked with supplies and materials a necessary• Commercial Plumber Apprentice worked in the field with plumbers• Pipe-fitter I certified