-Manage and track customer inquiries for Radwell, converting them into sales.-Handle specialized product sales opportunities from start to finish.-Process incoming and outgoing mail daily.-Enter quotations and orders into sales systems.-Assist with database maintenance and marketing tasks as needed.

-Manage and track customer inquiries.-General sales-related administrative support.-Enter quotations and orders into sales systems.-Process incoming and outgoing mail daily.-Assist with social media content.

-Graphic & Video content generation.-Photography and editing.-Responsible for content creation and posting across all social media platforms including LinkedIn, Instagram, Facebook, Twitter, and other association sites.-Manage website content and updates.

-Analyzed qualitative and quantitative data from Net Promoter Score (NPS) programs.-Conducted in-depth interviews with clients.-Implemented and analyzed qualitative and quantitative data from NPS (Net Promoter Score) and eNPS programs.-Collaborated to develop and execute strategic plans based on client NPS and eNPS results.

-Independent Small Business Owner specializing in Silver Jewelry Sales. -Proactively identify and leverage trends to enhance offerings for clients.

-Conducted strategic plan reviews with Category Managers.-Analyzed NIELSEN data for retail analysis in health and care categories.-Developed Planograms for Optimal Merchandising.-Facilitated Retail Integration with Genomma Lab.

-Introduced Mystery Shopper program for direct clients.-Analyzed qualitative and quantitative data from Net Promoter Score (NPS) programs.-Implemented and analyzed qualitative and quantitative data applied to sales representatives.-Evaluation recommendations for sales representatives.Market research- Qualitative and quantitative analysis to determine the efficiency level of sales representatives, based on survey data applied to customers and sales representatives.

- Support and collaboration in the documentation of video material for the “UNAM Geoscience Institute”.- Assisted the “Woman Institute” in Queretaro by providing video material showing how to prevent violence against women.

-Delivered Exceptional Customer Service.-Managed Logistics Transportation Requirements.-Coordinated Documentation Status and Resolved Delivery Challenges.