• Handling customer technical support cases through phone/email/chat.• Perform remote troubleshooting where required through diagnostic techniques and pertinent questions. • Analyze and make recommendations for hardware and software standardization. • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. • Participate in hardware and software reviews and recommend purchases. • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. • Provide support for email, enterprise applications, computer provisioning, VPN and other services.• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

• Applied clean code practices and design patterns to develop readable, maintainable, and scalable code for web application.• Improved existing code using solid design principles.• Ensured quality with unit and integration test.• Consulted with clients regularly regarding projects, proposals, and technical issues that arise during the development process.• Redesigned and actively managed system that controls safe integration from Development to Production environment.• Redesigned and actively managed system that supports Product Managers with creating and managing tasks.

• Performed proactive monitoring of network elements metrics and alarms 24x7 to identify those components or elements that may lead to or are already causing network degradation or failure; accomplished this through use of network management systems and associated monitoring tool.• Actively monitored, tracked, analysed, and reported deviation on core devices and backhauls to ensure proactive problem identification and service availability. This includes event monitoring and quality of service assurance..• Performed examination of trouble tickets to identify positive and negative trends occurring in the network and developed causes of actions.• Prepared report for all core network elements such as daily, weekly, monthly, and reviewed the reports to ensure the efficiency of the core network system.