Tanisha Ticse Email & Phone Number

Las Vegas Metropolitan Area

Manages resource allocation across the Salesforce practice for North America. Evaluates skillset and requirements needed to staff for upcoming projects. Coordinates between Directors, Delivery Managers and Project Managers all onshore needs and requirements to ensure project success. Reviews and analyzes resource utilization and suggests solutions to meet demands and distribute workload. Reviews upcoming forecasts to determine hiring needs for the Salesforce practice for North America. Manages, evaluates and coordinates 3rd party contractors whenever demands for project resourcing are not available.

Makati, National Capital Region, Philippines

Manages individuals under the Philippine Delivery Center (PDC) to ensure that they meet their individual KPIs and the team's KPI, quarterly and annual goal, correct opportunities are provided for their own development and growth to help them reach their chosen career path.

Makati, National Capital Region, Philippines

Manages resource allocation across the Philippine Delivery Center. Evaluates skillset and requirements needed to staff for upcoming projects. Coordinates between Directors, Delivery Managers and Project Managers all offshore needs and requirements to ensure project success. Reviews and analyzes resource utilization and suggests solutions to meet demands and distribute workload. Reviews upcoming forecasts to determine hiring needs for the Philippine Delivery Center. Manages, evaluates and coordinates 3rd party contractors whenever demands for project resourcing are not available.

Makati, National Capital Region, Philippines

Coordinates with cross –functional teams on bringing up quality and process issues and work with them to come up with recommended changes or improvement plans. Coordinates with the customers and delivery teams to negotiate for delivery dates if initial target cannot be met. Monitors high severity customer tickets and help drive them to closure by working with the Production Support teams and the customer. Attends client meetings, when required, to give status updates on the requests and issues. Coordinates with clients and with internal teams to make sure that environment changes are done as per plan and schedule. Coordinate with clients for any planned or unplanned changes on the OpenText environment. Manage and implement the process from quotation of work down to billing Looks and manages possible opportunities to get new MAC work or other requests that can help increase revenue.

Quezon City, National Capital Region, Philippines

New and Changed Services Manager for Global WMS Team. Responsible for ensuring all criteria and qualifications for start up and upgrade related sites are met prior to transition to the production phase. Responsible for ensuring checklists are up to date with the correct and latest requirements to ensure quality of sites to be handed over. Responsible for coordinating with the projects team and different process owners. Role also includes assessment and evaluation for incoming and ongoing projects, assigning and allocating resources who will be the coordinators and point of contacts during the duration of the project.

Quezon City, National Capital Region, Philippines

Currently working as a Level 2 Incident Management Specialist for Global Warehouse Management System. Work includes incident handling, customer management, application troubleshooting and maintenance via Unix and sql database update within strict SLA, 1 hour for critical, 2 hours for major and 24 hours for minor. Applications supported: RTCIS and JDA PrIME.

Quezon City, National Capital Region, Philippines

Customer Service Manager for Global WMS Team. Role includes escalation point for related service incidents and highly escalated incidents. Decision handling for technical and hierarchical escalations that are under 1 hour critical SLA. Coordinates and provides timely updates to different resources through communication e-mails, technical and rapid response calls under strict SLA.

Quezon City, National Capital Region, Philippines

NALA Shift Lead for Global WMS Team. Role includes managing resources and ensuring work is distributed with equity among them, ensures proper distribution of weekly ticket assignments are assigned and updated. Responsible for scheduling shift schedules of resources under NALA shift. Also responsible for cascading different reminders, and assigned tasks are done and updated by the resources. Accountable for ensuring critical tickets or urgent issues during shift are updated. Ensures all scheduled changes within shift are executed on a timely and accurate manner. Compliance of the shift in processes implemented. Drives improvements for day-to-day operations to minimize outages and misses caused by the team within the shift. Has high technical expertise on the different versions and processes being supported by the team. Provides technical coaching and mentoring to team members within the shift. Provides feedback to the Operations Lead on the performance of team members within the shift.

Quezon City, National Capital Region, Philippines

Supplier Manager for Global WMS Team. Role includes customer management with different suppliers related to Global WMS team, weekly calls between suppliers and customers, OLAs between Global WMS and other teams. Assists in development and review of SLAs, contracts and agreements between internal and external suppliers. Ensures that contracts and agreements are aligned to business needs and support SLAs.

Quezon City, National Capital Region, Philippines

Currently working as a Level 2 Incident Management Specialist for Global WMS. Work includes incident handling, customer management, application troubleshooting and maintenance via Unix and sql database update.

Baguio City

Baguio City

Zurmo CRM Customization, Business Analysis, Customer Management, Web Development

Bachelor Of Science (Bs), Information Technology

Master'S Degree, Information Technology

Major in Enterprise Systems

Education record

Activities and Societies: Member of Junior Band