A driving force behind the success of multiple projects, I align Learning and Development projects with LHH's business goals, create detailed project plans, and reach milestones while collaborating with various teams.

Planned onsite and virtual delivery of LHH Career Transition services. Provided instructions and materials for all facilitators and consultants. Confirmed and approved payroll and travel expenses. Maintained a database of organized hourly records of the facilitators and coaches' work hours on a weekly basis. Collaborated with Sales and Operations teams to provide exemplary service to LHH clients as their employees navigated challenging times. * Onboarding of new coaches to time management system, ADP* Onboarding of new coaches to internal client management system, Orbit* Assisted in streamlining the Delivery Facing Time process for coaches, which resulted in a more cost-effective utilization of staff* Created a template for Delivery Operations reporting * Developed a schedule for virtual delivery at the beginning of the pandemic* Assisted in onboarding facilitators and coaches to virtual platforms (WebEx, Zoom, MS Teams) during the pandemic* Was a liaison to valuable Associate coaches who did not work full time* Was a liaison between the Southeast Region and the IT helpdesk when we experienced region-wide technical issues* Completed special projects that resulted in operational process improvements* Was instrumental in planning and implementing two office moves.

Educated individuals about their LHH career transition services and connecting them to resources based on their needs. Utilized mindfulness regarding the emotions that our clients are experiencing regarding the uncertainty they face about their future. Met all metric expectations to increase engagement rates. Proficient in all aspects of LHH Services and Career Transition offerings.

Provided administrative and customer support to 15 career coaches based in three practice offices providing over 5100 active candidates with comprehensive career transition support. Accountable for resolving and redirecting incoming inquiries. Oversaw the management of office resources in addition to general meeting and onsite event management. * Managed a variety of matters requiring close attention to details, compliance, and confidentiality including Employment Verification letters, 1-9 forms and office postings and announcements.* Maintained office readiness ensuring all office equipment, supplies and offices are properly equipped. Liaison with property management.* Oversaw onsite library and resources, such as newspapers, magazines, and reference materials. * Performed product inventories, purchase supplies and staff business cards. * Assisted candidates with office functionality including basic computer use, printer, copier, and fax inquiries. * Was instrumental in planning and implementing an office move

A Taylored Event, a Winston-Salem based event planning company, managing all aspects of the event planning process including site selection, vendor consultation and arrangement, and entertainment. Events include and are not limited to Weddings, Corporate Business meetings and workshops, Social and Civic Events, and Entertainment events.

Various support positions in various Industries such as Human Resources, Non-Profit, and Financial Resources

Served as Customer Service Manager and Team Leader in an Industrial Repair Facility. Trained and Supervised up to 12 employees throughout tenure who maintained territories in various parts of the country. Performed HR duties such as weekly payroll, coordinated schedules, and oversaw the maintenance of company policies and practices. Created new daily reports that reduced time spent on new form composition by approximately 95%. Recruited, interviewed, and hired job candidates.