Tanja Juric Email & Phone Number

Dublin City, County Dublin, Ireland

Working as a customer service advisor, I am responsible for answering customers’ and partners’ queries while effectively providing first-contact resolutions.• Resolving queries via phone, chat and email in a polite manner• Advising contacts on a wide range of requests• Handling complaints with empathy• Identifying customers' needs in order to provide the best customer experience• Utilizing customer service ticketing software to manage orders

Dublin, County Dublin, Ireland

In a customer-focused role within a hectic environment, I successfully collaborated within a team. I acquired skills in managing daily activities, including opening and closing procedures.As an Assistant Manager, my duties included, among others:• Maintaining daily communication with the customers and providing outstanding customer service• Conducting stock-taking and coordinating deliveries• Training new staff and assisting with workload organization• Balancing tills and writing reports• Addressing customer queries and handling complaints

Belgrade, Serbia

I was a part of the remote team working on the Conditions of Peace – The Ignorant Schoolmaster and his Committees project. I was responsible for finding participants, organizing interviews, and preparing briefings for the team.My duties included:• Arranging and conducting in-depth interviews• Transcribing audio materials into usable written pieces• Formulating questions of interest to the audience• Collaborating with the remote team and project managers

Zagreb, Croatia

As a student, I had the opportunity to participate in a study on neighborhood satisfaction with the work of the local cultural center. I followed established procedures and used agreed-upon techniques and methods to collect people's responses.My duties included:• Going door-to-door to present the survey• Explaining the purpose of the survey and interviewing participants• Completing survey forms and maintaining organization• Reviewing collected data and preparing it for computer analysis

Higher Diploma, Data Analytics

In this course, I will learn how to work in PYTHON, automate data analysis processes, convert large data sets into actionable information.

Master'S Degree, Sociology

Completed a graduate university study of Sociology where I developed skills needed to research social phenomena and analytically interpret.